Sometimes the computer systems are very antiquated they use. Especially older established business like Autozone. Makes it challenging to train people not used to 2000 era computer applications and websites.
You should have seen O’Reilly a few years ago. We had something called Infinity. That thing was sooooo bad. Then we had an AS400 based “legacy” system that we used for some other functionality.Sometimes the computer systems are very antiquated they use. Especially older established business like Autozone. Makes it challenging to train people not used to 2000 era computer applications and websites.
That's an interesting one too. I've actually overheard customers say something like "it's a small block Chevy, how many different starters can there be ?". For all I know, maybe there is one or multiple that will work.... Anyone that does major swaps, well, they should be on their own. I feel even worse for someone that buys a vehicle that's had major swaps done to it and they're not completely familiar with all those details.PS: auto parts stores can’t look stuff up by engine. I don’t care if you did an engine swap, it’s your responsibility to know what vehicle had that engine so the parts store people can find you what you need. Or if you’re so smart just bring the part number.
That's an interesting one too. I've actually overheard customers say something like "it's a small block Chevy, how many different starters can there be ?". For all I know, maybe there is one or multiple that will work.... Anyone that does major swaps, well, they should be on their own. I feel even worse for someone that buys a vehicle that's had major swaps done to it and they're not completely familiar with all those details.
In the past, in most metro areas, there would typically be (1) fairly large Autozone. Not counting the local/regional warehouse for them, this store would have extensive stock. If your nearby store didn't have an item in stock, almost always they'd tell you "I can get it here tomorrow or the Airway store has it in stock". This store was even open 24 hours a day before Covid !I was really impressed; huge store (a grocery store in a previous life), good tool selection, and good well-informed staff. Per the gentleman I talked with, they had an incredible selection of parts on hand.
This was a large one, and is open until 10 p.m. (which would be amazing here).In the past, in most metro areas, there would typically be (1) fairly large Autozone. Not counting the local/regional warehouse for them, this store would have extensive stock. If your nearby store didn't have an item in stock, almost always they'd tell you "I can get it here tomorrow or the Airway store has it in stock". This store was even open 24 hours a day before Covid !
They need a DIY parts look up system. I had to go online in the store to tell the guy the brake pads I needed.My best recent experience in an AutoZone:
View attachment 163870
Entry level retail doesn't inspire the best out of people, unfortunately
Perfect example that sometimes the "problem" can be on either side of the counter.
Or you can just go to Autozone/NAPA/Advance with a part number from their website and eliminate the searching through all the menus in their dumb system.
Don't let it go to your head. If you think you can do better, fill out an application.They were probably new employees.I just got done showing up a couple of Autozone Employees . I think the first guy I talked to was new and couldn't find what I needed on the computer . So he called over another guy that may have been the manager idk. Then I pretty much walked behind the desk to show him where it was on the computer. How embarrassing .
In my experience the "core" doesn't matter. When I bought 6 pot Brembos for my Touareg $10 JY cores went back in the box.If you accidentally break a “core” alternator on a frigid winter day, AZ is the place to go for an exchange.
Just cover the fracture with a little grease. Good to go.