This is an absolutely ludicrous statement.
Attempting to swap the Jetta...
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So...are ALL the paint shops in that area incompetent hacks, then?
Or they now realize he will NEVER be satisfied and are simply going to ignore him in the hopes he trades the car in and becomes someone else's headache.
Agreed....I have had vehicle panels repainted and no one but me could tell because I knew it had been done. I even got a couple past used car appraisers.
100% correct. The "I am never satisfied" people cause issues for companies and other customers alike. If car companies had to cough up a brand new car everytime a minor paint flaw occoured, then every last one of them would go out of buisness tomorow. If I was the VW dealer, I would silently blacklist that guy and never sell him another vehicle. Like you said, he needs to be someone elses headache.
Buying back cars and fixing defects and reselling as slightly used is normal business for a car maker. Vast majority of people don't have issues or notice then. They deal with invididuals as part of normal business.
I will keep you all updated. My rep told me they should have a decision by 12/10/20.
Let us know on 12/10
Update! No answer as of today. The rep called me to say they were requesting additional info from the local dealer. Next update will be one week from today on the 16th. Unless they reach a determination sooner.
I just read the whole saga and WOW! To me, it's one thing to ask because it doesn't hurt anything, but it's quite another to actually believe this kind of blemish deserves only a new car replacement as a remedy. Has shopping at Walmart, Amazon, etc with their lax return/exchange polices really skewed some people's reality that much?
But non the less, Greg I wish you good luck.
But non the less, Greg I wish you good luck.
We have two more VW Atlas in the body shop with paint damage. Such turds
I disagree. I didn’t purchase a new car to have it repainted. There are plenty of examples of repaints (from good shops) that don’t match the factory finish. Especially so with metallic finishes. For this reason we are not interested in a repaint. I’ve seen this on numerous cars, they look ok in dim lighting conditions but when the sun hits the two panels look completely different. Would you like that in your new car?I just read the whole saga and WOW! To me, it's one thing to ask because it doesn't hurt anything, but it's quite another to actually believe this kind of blemish deserves only a new car replacement as a remedy. Has shopping at Walmart, Amazon, etc with their lax return/exchange polices really skewed some people's reality that much?
But non the less, Greg I wish you good luck.
Of course I would not be happy and I never said or even implied that you should not be. In fact I don't think anybody in this entire thread implied such a thing. You have every right to not be happy with this defect.
However, your expectation of how this should be remedied is not exactly what most would call reasonable.
A reasonable approach is to let them attempt to fix this. You want to skip this step on a preconceived notion that it will turn out bad. Which very well may be, but since you have no prior experience with this particular dealership, it is just an assumption.
Another point is that you want a brand new vehicle, but yours is n longer brand new. This defect had not prevented you from having a full utilization of your vehicle. So, a reasonable expectation, provided the dealer fails to fix this defect to your satisfaction, would be a replacement vehicle that is in similar condition and miles as yours, not a brand new one.
Again, I do wish you luck and not in a sarcastic way. Just because we disagree, doesn't mean I wish you fail. I actually wish you succeed and if/when you do, I will definitely congratulate you for this.
Just let them fix it and enjoy your new car. If it were repainted before you took delivery you would never know anyways and this wouldn't be an issue. They don't just send new cars back for a rock chip etc that happened in transit. They fix them and sell them as new.
They will charge him for miles. (unless things have changed drastically)Of course I would not be happy and I never said or even implied that you should not be. In fact I don't think anybody in this entire thread implied such a thing. You have every right to not be happy with this defect.
However, your expectation of how this should be remedied is not exactly what most would call reasonable.
A reasonable approach is to let them attempt to fix this. You want to skip this step on a preconceived notion that it will turn out bad. Which very well may be, but since you have no prior experience with this particular dealership, it is just an assumption.
Another point is that you want a brand new vehicle, but yours is n longer brand new. This defect had not prevented you from having a full utilization of your vehicle. So, a reasonable expectation, provided the dealer fails to fix this defect to your satisfaction, would be a replacement vehicle that is in similar condition and miles as yours, not a brand new one.
Again, I do wish you luck and not in a sarcastic way. Just because we disagree, doesn't mean I wish you fail. I actually wish you succeed and if/when you do, I will definitely congratulate you for this.
I've had a car bought back by Volkswagen, though it was quite along time ago and for some pretty major stuff that qualified for lemon law. Most of it was the dealers fault too (Thanks Tom Bush).
They made it a real pain even right to the end.
I'm pretty out there, people have said that I should come with a warning label for car dealers, but even I think wanting to replace a car for this is outside of the bounds of reasonableness... I'd leave it be personally.
The Lemon Law was put into effect to protect consumers from LEMONS.
How do I know if my vehicle is a Lemon?
The vehicle must meet all of the following conditions:
Espicially see #4 above.
How do I know if my vehicle is a Lemon?
The vehicle must meet all of the following conditions:
- It has a substantial manufacturing defect
- The defect is covered by a manufacturer’s written warranty
- The owner reports the defect to the dealer or manufacturer within the warranty term
- The owner gives the dealer a reasonable number of attempts to repair the defect or condition
- The owner gives the manufacturer written notice (preferably by certified mail) of the defect and at least one opportunity to cure the defect; (Sample letter)
- The defect persists and substantially impairs the vehicle’s use or market value, or creates a serious safety hazard.
Espicially see #4 above.
If they were to repair it and it wasn't satisfactory, there is no way they are going to do anything anything more for me. They would claim it was an acceptable repair, then I would be stuck with a poor matching paint job for the next decade (or however long we own it). That would burn me up. I would rather them not touch it at all.Of course I would not be happy and I never said or even implied that you should not be. In fact I don't think anybody in this entire thread implied such a thing. You have every right to not be happy with this defect.
However, your expectation of how this should be remedied is not exactly what most would call reasonable.
A reasonable approach is to let them attempt to fix this. You want to skip this step on a preconceived notion that it will turn out bad. Which very well may be, but since you have no prior experience with this particular dealership, it is just an assumption.
Another point is that you want a brand new vehicle, but yours is n longer brand new. This defect had not prevented you from having a full utilization of your vehicle. So, a reasonable expectation, provided the dealer fails to fix this defect to your satisfaction, would be a replacement vehicle that is in similar condition and miles as yours, not a brand new one.
Again, I do wish you luck and not in a sarcastic way. Just because we disagree, doesn't mean I wish you fail. I actually wish you succeed and if/when you do, I will definitely congratulate you for this.
I've read a lot of posts lately about how good paint shops are these days and "you won't even be able to tell". There was just a thread on here recently about a late model Nissan Rogue having a fender repainted. Guess what, you can see clearly the bumper and fender don't match. Again, I know of a few specific incidents of repaints *at good shops* that don't match the rest of the body panels. Why on earth would I chance that?
It's ok, I am really not here to argue with anyone. I just wanted to share my experience with my BITOG family and keep record of this process. I'm continuing to move forward with it. We will see what VW has to say. Stay safe everyone.
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