Apparently, a functional Accord is now an upgrade

[jeepman3071]

Wow, customer service at it's finest for sure.

My friend owns a small repair shop. He loves when customers come in with anything besides "my car makes a noise".

 

[KrisZ]

Originally Posted By: GiveMeAVowel
Originally Posted By: KrisZ

Also, as a side note, service writers and mechanics hate people citing service bulletins or telling them how the vehicle should be repaired, even if you are 100% correct.

The SB number should be brought up as a last resort.


Why should they hate being informed of something that is actually company official and a acceptance of an issue that AHM wants to rectify ESPECIALLY if the car is under the manufacturer's warranty?

This is why $tealerships get the well deserved reputation of being
sleazy and obnoxious. Your vehicle is the second most expensive investment you make in your lifetime, why shouldn't it be cared for with professionalism at the service department? I agree that you should let the LOL "professionals"? do their job, but if you are a educated and informed customers, and most importantly if you are CORRECT on such a matter you have every right to pursue it to
reasonable satisfaction. (The car performs in the way it was originally intended to by the engineers and designers)

As long as you are actually accurate, and handle yourself in a polite, respectful, and businesslike manner there is NO reason not to make specific requests of the dealership, as long as they are officially accepted remedies by the manufacturer and apply to your vehicle under the new car warranty. The OP is handling the situation correctly and the dealer service writer is being an arse wipe and balking and being rude. I too would go up the chain of command, and also inform the manufacturer as well.


I never said OP did anything wrong. There are many ways how things can be handled, I just pointed out that playing dumb works quite well with the dealerships and other organizations as well.
Why? Because TSBs are internal documents and only apply to verified issues. Many people print off these TSBs and demand the repairs even though their cars don't have the symptoms. There are as many crooked people out there, looking for free stuff, as there are crooked dealers, probably even more.

 

[Le_bow_ski]

Let's just say that the last thing I would want is someone messing around with my carefully factory assembled car if there weren't something very wrong with it, and that's tripply true for a mechanism as complicated as a transmission.

But let's leave that alone for the moment and consider this: does anyone here believe that a car under warranty that doesn't respond to the throttle is the owner's problem, and that modifying the car to allow it to accelerate properly is an upgrade, and that as an upgrade it should not be covered under warranty?

 

[KrisZ]

Originally Posted By: Le_bow_ski
But let's leave that alone for the moment and consider this: does anyone here believe that a car under warranty that doesn't respond to the throttle is the owner's problem, and that modifying the car to allow it to accelerate properly is an upgrade, and that as an upgrade it should not be covered under warranty?


This is absolutely Honda's problem. You paid for this vehicle and that included paying for the warranty. If the vehicle is not performing as advertised, it is Honda's responsibility to fix it.

Your problem is, IMO, that you talked to a jerk and that you brought up the TSB with software update. If the TSB mentions this update, the guy simply used this technicality to his advantage.
Had you said that the transmission is slipping and you want them to diagnose the problem, the story would've probably unfolded differently.

 

[KrisZ]

I just read the TSB and interestingly enough there is an note in it that says:

"NOTE: Unnecessary or incorrect repairs resulting from a failure to update the HDS or MVCI are not covered under warranty"

So perhaps this dealership is incompetent enough that they started to perform repairs without going through all the released TSBs and were denied warranty reimbursement and perhaps made it a rule to not cover any "updates" to software.

This may be a blessing in disguise and I would go to a different dealership.

 

[Le_bow_ski]

Lol, it looks like I've been banished to the hinterlands amongst the screen door adjustment and fruit cake recipe threads.

Anyway, the dealer wasn't able to duplicate the symptoms we described, but went ahead with the repairs based on my description of the problem. Will wonders never cease...

 

[Prune_Juice]

Originally Posted By: Le_bow_ski
I've called Honda of America to explain how a dealer such as this does great harm to Honda's reputation. They've confirmed that a fault like the one I'm experiencing with my car is certainly covered under warranty, and they've opened a case number should the dealer fail to honor the repair under warranty.

This is one of the reasons I will never get a car from a dealer, showroom, automall, galleria, etc. Because they'all always take your money, but what about when its time to get the services, etc.

I'll do it myself.