anyone have issues with blackstone, because I have

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I sent off my sample 7 weeks ago. I called them 3 days ago and come to find out they typed my debit card info incorrectly. Fixed that and said it would be done by that evening. He said for sure it would be. Its still not done!! What gives? Anyone else have issues with them?
 
Used them for years. Never a problem. Even a blind squirrel finds a nut every now and then. Give them a chance to make it right.
 
No problems, my CC on record expired; they did the test, sent the results and then also e-mailed me saying, hey give us a call with a new CC #.
 
Originally Posted By: Donald
Use Polaris, you will not be disappointed and will get TBN, oxidation and nitration.


Well they have my oil anaylsis and my info but this waiting game is getting ridiculous
 
Originally Posted By: ram_man

Well they have my oil anaylsis and my info but this waiting game is getting ridiculous


Things happen. I bought a TV tuner card on Ebay from a seller 30 minutes away in St Charles, Mo last weekend. Right now Priority mail shows it is in City of Industry, CA. I was thinking they might of had too good of a holiday weekend.
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Things getting messed up is a part of life. I expect it, so when it happens it is not a big deal. I did use Blackstone with no problems.
 
Agreed with the above posters. I've used them a few times and had the same results. Maybe they've got the analysis done (like they said) but haven't posted it to the web?
 
I don't know but going on 2 weeks seems a little ridiculous. It wouldn't be so bad but the guy have his word that I would be able to see the report that evening.
 
+1 more Polaris. You get those extra tests and its like $10 less if you get the TBN from both. The very first sample I ever sent in was to Blackstone and I don't even remember how many weeks it took. I finally called and they said their analysing machine had been broke or something. Polaris will typically take 4 business days from the day I send it out till the day I get the results. I sent two out together last Friday and I got the one back yesterday but I'm still waiting on the other. A little frustrating but I'll probably get it early Monday morning.
 
Originally Posted By: sdan27
+1 more Polaris. You get those extra tests and its like $10 less if you get the TBN from both. The very first sample I ever sent in was to Blackstone and I don't even remember how many weeks it took. I finally called and they said their analysing machine had been broke or something. Polaris will typically take 4 business days from the day I send it out till the day I get the results. I sent two out together last Friday and I got the one back yesterday but I'm still waiting on the other. A little frustrating but I'll probably get it early Monday morning.


I may try them . I mean 2 months almost is crazy I think.
 
Well good new they got it done an credited my account of the entire price of doing it.
 
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