Originally Posted By: roushstage2
Originally Posted By: demarpaint
Originally Posted By: roushstage2
Originally Posted By: demarpaint
And if he bought it from Amsoil and not a store then what? Odds of buying it from a parts store are pretty slim. I live on Long Island and don't know of many parts stores that carry Amsoil. In fact I don't think there is a parts store within 20 miles of me that carries it. Then if he bought it from a parts store after the issue there should have been the TSB inside the box. Does Amsoil put the TSB's in boxes? That is a question I'm asking by the way, looking for an answer.
A good law student knows a good lawyer can really work magic. Here we have fragments of a story at best. Again remember the Dream Team?
I see you use Amsoil, so do I, that doesn't change anything for me.
If he bought it from Amsoil, then Amsoil would have to keep track of the exact vehicle that exact person bought it for, and then gather all of that information and send out the TSB. It's something that can't realistically be done is all. Your missing my point I think. The information is publicly available from the source. The consumer bears responsibility as well for knowing about the stuff that they buy. The manufacturer has made the information public.
As for me, there are 3 parts stores I know off of the top of my head nearby that sell Amsoil products. That doesn't mean there aren't more that I don't know about either.
There are no parts stores anywhere near where I live that I am aware of that sell Amsoil. Maybe 3000 miles away it's another story. I saw Amsoil in two stores within 2 miles of each other in WA. None here. For the most part Amsoil is sold through dealers, and it is shipped to the buyers. Would it be safe to say that a large portion of their business is done that way, and not through retail stores?
I understand where you are coming from, but Amsoil has to be at fault here, at least to some degree. Otherwise I guess each time we put a part in our car, oil, a filter, spark plugs, etc we better check to see if there are any TSB on them. Because if the part should fail it would be our fault. Even though we didn't make the part, just the fact that we bought it we'd be to blame.
Question, does Amsoil put a TSB inside the box of a filter like the guy who huffed the Toyota engine used? My guess is the filter fits a few applications, a TSB stating if this filter is used in application xxxx please note. Then state the caution, user notes etc. That would be easy enough. Do they at least do that?
It would be safe to say.
I'm not saying Amsoil couldn't/shouldn't be responsible at all. I'm saying that consumers need to take responsibility as well though. Responsibility is shared. If the manufacturer of everything is solely responsible for any problems 100% of the time because no one wants to take responsibility for their actions/choices anymore (an increasing trend, unfortunately), you'll need to have a company lawyer give you a waiver to sign for every single thing you ever purchase from said company. However, I don't believe the issue was with a filter failure; just a problem with that filter on that engine. No?
The paper in the box is a good idea. I'm not in the position to make that choice or analyze the cost/benefit of that whole deal. There's no arguing everyone would know at exactly then if they should use it or not, but I go back to the sharing responsibility. I mean, if you bought oil and a filter, and neither on the jug or filter box it didn't say you had to change your oil every 5,000 miles and your engine failed after 50,000 miles with say, only two oil changes, is it the the oil/filter manufacturer's fault because they didn't explicitly say it had to be changed more often, or send out a notice to every potential user saying so? Sharing responsibility.
As to this:
Quote:
Amsoil or any other manufacture for that matter should never expect any customer to continually check their website every time they use their product to see if there is a problem, TSB or recall on said product.
Recalls are made much, much more publically available, for good reason. If you know the difference between a recall and a TSB, that will make perfect sense.
I think we are coming a little closer in understanding each other in this thread.
I do understand the difference between a TSB and recall, 2 different animals. Still the company has to step up to the plate in situations like this. In the situation of a TSB make it a little easier for the end user. No end user should be expected to be an expert or an authority on products they use. Then constantly have to hunt for possible problems associated with products they use.
If the product was in fact bought from a store, then the stores selling said products should post the TSB if they are selling a product in question. I doubt that is done either, it was a general comment for all mfg's. But then again that would cost a few extra $$ and make life a little easier, so why bother? JMO
