Airplane in-flight entertainment - the new norm?

[Vil_Riker]

That wasn’t the window - it was the shade.

Your choice -

1. cancel the flight while they remove the entire side panel to replace the broken shade.
2. Tape it and fix it later. You make it to your destination.

By the way - I’ll give you one guess - who do you think broke the shade? It wasn’t Delta.

Although it's usually much dirtier feet, and 90% of the time women.

 

[Pew]

View attachment 344851
Although it's usually much dirtier feet, and 90% of the time women.

*Slams elbow into the feet*

 

[PWMDMD]

I'd be totally happy with no seat back screens IF WIFI consistently worked well.

JetBlue is the worst - I think WIFI has actually worked about 20% of the time at all.

Last time I was on Delta, I was very pleasantly surprised how well WIFI worked flying out to Vegas, it didn't work at all flying back.

Give me decent WIFI and I will entertain myself.

 

[dishdude]

I'd be totally happy with no seat back screens IF WIFI consistently worked well.

JetBlue is the worst - I think WIFI has actually worked about 20% of the time at all.

Last time I was on Delta, I was very pleasantly surprised how well WIFI worked flying out to Vegas, it didn't work at all flying back.

Give me decent WIFI and I will entertain myself.

Wifi is the most important thing to me as well, luckily it keeps getting more reliable, faster and free.

 

[andrew_j]

Not sure they would do this , on airlines without screens just have locally served server with video/wifi with video content you can stream.

 

[QwikKota]

Last 737 to and From St Thomas had screens in the back of the headrest but with the constant interruption for flight crew and pilot announcements that would annoy the heck out of me. I just use my iPad. They even had USB ports in the head rest. This was the Max config.

 

[dishdude]

Last 737 to and From St Thomas had screens in the back of the headrest but with the constant interruption for flight crew and pilot announcements that would annoy the heck out of me. I just use my iPad. They even had USB ports in the head rest. This was the Max config.

But you might miss out on an incredible deal for their credit card!

 

[Astro14]

I'd be totally happy with no seat back screens IF WIFI consistently worked well.

JetBlue is the worst - I think WIFI has actually worked about 20% of the time at all.

Last time I was on Delta, I was very pleasantly surprised how well WIFI worked flying out to Vegas, it didn't work at all flying back.

Give me decent WIFI and I will entertain myself.

It (WiFi) is a big factor in customer satisfaction. So is overhead bin space. So is seat-back entertainment (even if you bring your own device and surf BITOG the whole flight…).

Here is the really interesting thing. It’s difficult to quantify the return on those investments when the return is not monetary, but is measured in customer satisfaction.

Airlines that are run by accountants tend to get rid of those things. Famously, Bob Crandall, CEO of American in the 1980s, removed one olive from their in-flight salads and saved $80,000 a year.

That is a manager.

That’s a penny-pincher who’s focused on the arbitrage between costs but fails in delivering a product that customers find satisfying.

The airlines that are doing the best financially at the moment are the ones who are less focused on the absolute cost and more focused on improving the Customer experience. Jet Blue is not on that list. Delta is.

One only has to look at net profit and customer satisfaction to see how the airlines are doing.