It's a fact of life. It's harder to win BACK a customer than it is to keep an existing one or earn a new customer.
This is the natural consequence of the previous generations of cars.
Think of it this way. If your wife or girlfriend cheats on you, are you going to rush back into a relationship with her? Probably not. You may never go back, no matter how much she has cleaned up her act.
The same applies in the marketplace. Get treated badly by a company and I think long and hard before I do business with them again.
There is a local department store and a few electronics vendors who I avoid like the plague for their treatment 20 some years ago.
There are too many other good choices out there to even consider going back.
It's not brain-washing. It's avoiding repeating past pain.
Originally Posted By: dailydriver
Yes, and this^^^^ above is
EXACTLY the attitude I speak of when I mention the Nippon brand/nameplate 'brainwashing' of the U.S. public, and what would keep all of the lemmings from even giving the domestic nameplates a
chance,
even if they were 100X as good/"reliable" as the deified and 'sacred' Nippon/Korean nameplates.