09 Subaru Outback Dealership Problems

[cptbarkey]

Originally Posted By: ARCOgraphite
Isnt the coil on the top center of the engine near the center of the I.M.? No oil there only idiot " used car steam cleaned engine" ignition component failure. This should not be a DOHC motor in normal dress. Its a VTEC SOHC with class 1 lever finger follower and no tappets.


old ones yes, but this stock pic of an 2009 does not have it there.

http://img179.imageshack.us/img179/5194/img2202fx3.jpg

 

[K20SiGUY]

Just an update for everyone, we talked to the service manager who was actually pretty friendly, he proposed that she pay the first 400$ and he will cover the rest, which was a fair enough deal for us considering the work that needed to be done and the parts that needed replacing

 

[The_Jeff]

win-win!

 

[SatinSilver]

Originally Posted By: K20SiGUY
we talked to the service manager who was actually pretty friendly


The service manager is pretty? And is a guy...WAIT A MINUTE?!?!?!

 

[krismoriah72]

One or two coil packs and a valve cover gasket for $900 discounted down to $400? Thats roughly $120 in parts and one hour labor.

Can you possibly get another estimate at another Subaru dealership?

 

[asand1]

When I worked at the GM/VW/Audi/Subaru dealership, the ASE Master tech head Subaru guy told me that the coil packs are fragile and easily break. The head gaskets get external coolant leaks under the engine at an early stage as well.

 

[LoneRanger]

Nope, that's the same EJ25 engine as my Forester and the coil is mounted to the backside of the intake manifold on the passenger side well away from any oil leak at the valve cover gaskets. No way it can get oil on it where it is mounted.

Originally Posted By: cptbarkey
Originally Posted By: ARCOgraphite
Isnt the coil on the top center of the engine near the center of the I.M.? No oil there only idiot " used car steam cleaned engine" ignition component failure. This should not be a DOHC motor in normal dress. Its a VTEC SOHC with class 1 lever finger follower and no tappets.


old ones yes, but this stock pic of an 2009 does not have it there.

http://img179.imageshack.us/img179/5194/img2202fx3.jpg

 

[otis24]

I will play the Devil's advocate, having been in the biz. Dealerships get used vehicles in trade all the time. The do an inspection on them, clean them, maybe change the oil, and put them on the lot.

Unless a problem is very obvious, they may not have seen it. The problems may just be appearing.

Now, the bad. I always hated when a customer would call complaining about problems with a used vehicle. "I've only owned it _____ (fill in the blank)". Customers always assume that because the vehicle is new to them, it is "supposed" to be covered for so long. They always (always!!!!!!) think it should have been a period just a little longer than what they have owned their vehicle, no matter how long it has been (3 months, 6 months, year).

Vehicles are usually covered two ways. The first is by the factory bumper-to-bumper warranty or powertrain warranty. If that has expired , the vehicle is covered by a vehicle service contract IF the customer purchased one. Used to irk me to no end that customers would buy used, but expected the benefits of buying new. In most cases, you are not covered on a used vehicle for any amount of time unless it is expressly offered by the dealer or you purchased coverage.

I always wanted to ask the complainers, "and just how long is the coverage on the vehicle you traded in? We've only had it for four months." I can't ever recall the dealerships that I worked for sending a bill to the customer for repairs that had to be done on their trade-ins to make them lot ready because we've only had it x months.

If you have been a loyal customer with this dealer, they may do something out of "goodwill", but I wouldn't hold my breath.

 

[KitaCam]

I've always brought a possible used car purchase to an indie for an inspection...I pay the $50-100 and take responsibility for any decision I make...

...once, on my last used buy, the indie found a rack and pinion leak...a $700 job the dealer took care of at its expense before I made the buy...AND added new tires as well...

With Kitacam, both the dealer and the indie failed to identify that an engine mount needed replacing, and that when the door shell had been replaced years earlier the sound proofing pad wasn't...so even the indie inspection isn't fool-proof...it cost me $135 (75/60) to take care of them only a few months after the purchase...
...I did research about Camrys in general, but foolish me for not doing my own research about these issues before the buy...oh well, **it happens...it could have been a lot worse, I know