I have this intermittent VDSL problem that will appear randomly where the download speed will drop right out and it's enough to kill streaming or downloads and I have been fighting with the ISP to resolve it and I'm getting frustrated and wanted to know if anyone here has had similar issue so hopefully point me in another direction to try something else to remedy the problem. The DSL connection light and I.P. address don't drop, just the speed drops down to almost nothing for a few seconds to a few minutes and then it resumes back to normal speeds like nothing happened.
Further information and things I have tried:
1) Company has come out themselves and with Bell (who own the lines outside my house), and tested the line, changed the pair of wires in use between me and the box, and moved me in the box to another section just in case.
2) It happens whether the modem is set to Fast or forced onto Interleave mode.
3) It happens with wired clients (direct into the modem), wired into my switch and wireless clients.
4) The ping time never changes and usually is 9-10ms.
5) ISP has replaced the modem a few times and upgraded me to another model in hopes that would fix the problem.
6) The upload speed always remains where it should be so that to me would prove the lines are fine and it's a network issue on their end with the Downstream channel(s) (Maybe?)
7) I took the modem out of bridged mode and put it back into routed mode which is the default and tried it without my PFsense router in the equation. (Same problem)
8) Tried setting up a smart plug on all my network equipment including the modem to turn it off for 15 minutes each night and then back on to see if that made a difference to the reliability (nope)
9) Tried a static I.P. address in case it was something with that. (I highly doubted this but just in case)
10) Signal to Noise Ratio is excellent according to the ISP and Bell (who own the lines) and at no time do I loose connection with them at all when tested for over a week without a reboot.
I would change to Cable Internet in the area however it's really old infrastructure for that system here and my neighbours which were on cable just switched to DSL because it was such a problem. The DSL in our neighbourhood is Fiber to the node.
Neither my ISP or me can figure this out and it seems like we have tried everything. Thoughts?
When I'm encountering the problem this is what the speed test looks like:
Further information and things I have tried:
1) Company has come out themselves and with Bell (who own the lines outside my house), and tested the line, changed the pair of wires in use between me and the box, and moved me in the box to another section just in case.
2) It happens whether the modem is set to Fast or forced onto Interleave mode.
3) It happens with wired clients (direct into the modem), wired into my switch and wireless clients.
4) The ping time never changes and usually is 9-10ms.
5) ISP has replaced the modem a few times and upgraded me to another model in hopes that would fix the problem.
6) The upload speed always remains where it should be so that to me would prove the lines are fine and it's a network issue on their end with the Downstream channel(s) (Maybe?)
7) I took the modem out of bridged mode and put it back into routed mode which is the default and tried it without my PFsense router in the equation. (Same problem)
8) Tried setting up a smart plug on all my network equipment including the modem to turn it off for 15 minutes each night and then back on to see if that made a difference to the reliability (nope)
9) Tried a static I.P. address in case it was something with that. (I highly doubted this but just in case)
10) Signal to Noise Ratio is excellent according to the ISP and Bell (who own the lines) and at no time do I loose connection with them at all when tested for over a week without a reboot.
I would change to Cable Internet in the area however it's really old infrastructure for that system here and my neighbours which were on cable just switched to DSL because it was such a problem. The DSL in our neighbourhood is Fiber to the node.
When I'm encountering the problem this is what the speed test looks like:
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