is this normal?

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Wow, that's a great response from Purolator. They obviously have no problems standing behind their product.

I'd go with Purolator from now on just because of that kind of rare service.
 
This would be the orange ring from two oil filters ago.

This can only be checked once you remove the current filter,and take a peek at the center hole inside the oil filter enclosure (i.e. on your engine).
 
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