I went to Discount Tire for new tires yesterday.
I was watching the installer through the glass. He appeared to be having quite a bit of trouble removing the old tires. He was jamming the wheel weight pliers in between the bead and banging on the tire with the removal arm. I should have said something but I didn't because they are the old tires. Why worry?
Naturally another installer calls me over, "Your "rim" is cracked.
I go out to look expecting a hairline surface crack. Nope. there is a substantial chunk missing. At least 1mm wide. Push down on the tire and I can hear the hiss of air coming out of it.
I was not having any air loss problems. Tread was worn out but I was not losing any air. Pressure has been consistant on all four tires and I check it about once a week.
I argued with the manager for a long time working hard to keep my tone low and calm. He dismissed everything and basically said it was already like that.
I sold tires for years and I never had an installer damage a wheel like that. I had them gouge them and ruin the finish, but never fracture them.
What recourse do I have against Discount? Should I take the wheel and throw it through their plate glass window like the old lady in the commercial (kidding).
I could probably get my money back and keep the wheels they sold me in small claims court, I know which JP to use. I've been on the losing end of that proposition, but to me, that is dishonest and I'm not good with that.
Anybody have any positive response from their customer service line?
I was watching the installer through the glass. He appeared to be having quite a bit of trouble removing the old tires. He was jamming the wheel weight pliers in between the bead and banging on the tire with the removal arm. I should have said something but I didn't because they are the old tires. Why worry?
Naturally another installer calls me over, "Your "rim" is cracked.
I go out to look expecting a hairline surface crack. Nope. there is a substantial chunk missing. At least 1mm wide. Push down on the tire and I can hear the hiss of air coming out of it.
I was not having any air loss problems. Tread was worn out but I was not losing any air. Pressure has been consistant on all four tires and I check it about once a week.
I argued with the manager for a long time working hard to keep my tone low and calm. He dismissed everything and basically said it was already like that.
I sold tires for years and I never had an installer damage a wheel like that. I had them gouge them and ruin the finish, but never fracture them.
What recourse do I have against Discount? Should I take the wheel and throw it through their plate glass window like the old lady in the commercial (kidding).
I could probably get my money back and keep the wheels they sold me in small claims court, I know which JP to use. I've been on the losing end of that proposition, but to me, that is dishonest and I'm not good with that.
Anybody have any positive response from their customer service line?