Yet another "Are you kidding" moment..

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5,651
Location
Iowa
So the other day I was working on a 2001 Audi A6 (2.8 v6)- doing a timing belt, tune up and a transmission service. The boss tells me that we're going to change the oil too. I warned him straight up that he'd need to call in the oil because what we stock didn't meet the appropriate specs... So he says lets look at the manual. Out it comes. In it says SAE 5w 30 and ACEA A2 or A3. He says "We've got 5w30, whats wrong with it?" I told him that it's not your run of the mill 5w-30. I proceeded to rattle of the differences, show him the ACEA web site saying that viscosity wasn't spec'ed, just the HT/HS. He said "Well I'll call my oil supplier and see what they say"... Calls one of the owners who tells him that he's never heard of the ACEA??? I'm thinking that's not the guy I wanna trust. Guy says he'd do some looking and would call back. Little later he calls back happy to report that our Kendall synthetic blend meets or exceeds those requirements. Uhh huh... I told the boss that guy is wrong, owner or not... Boss kept insisting that the book only said SAE 5w-30. I told him that it was only half of the equation. I said you cannot ignore the ACEA A3 spec. Told him M1 0w-40 is a great product that meets A3. Finally he called an Audi dealer who told him that they only use "the expensive oil". Boss was also worried about the customer getting mad about the price. I said that he was always proud to install only (the correct) top quality parts, so why would you take a short cut on oil? Anyway, prior to this, he was trying to get me to dump in Penray Motor Pep, which is mainly kerosene and napathene. Yeah, the oil companies spend billions of dollars collectively to be outsmarted by some idiot dumping kerosene in the crankcase! Evidently this car came in leaking some oil a couple months ago and he dumped this [censored] in and it stopped - except for that where he claimed it to be leaking, it wasn't. There was simply no sign of oil leakage. After winning the battle of specs, I thought that I could subtlety not put that moose [censored] in. I come back the next day and find the bottle emptied. Great... That dingbat just dumped kerosene in with one of Mobil's finest products. Yeah, what a wonderful addition. I'm not sure why this bothers so much? Maybe because of his refusal to listen and look at the facts and make a sound decision based on fact. He sincerely believes that if there would have been a problem where the oil damaged the engine (doubtful), that his supplier would have backed him and paid to repair the engine. Yeah, right... Like a simple phone call has any weight... Nothing on paper. Jeeze, all the info is there right in front of you and still you refuse to heed it? GIVE ME A BREAK!
 
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3,402
Location
Iowa
Bosses are not very technically minded, usually. They have their mind on other concerns. You may have saved the customer some grief. You're a good mechanic.
 

The_Eric

Thread starter
Messages
5,651
Location
Iowa
Originally Posted By: 4x4chevydude
Thats why I do my own maintanence...even the shop owners do whatever to make the most profit
Originally Posted By: river_rat
Bosses are not very technically minded, usually. They have their mind on other concerns. You may have saved the customer some grief. You're a good mechanic.
Thanks for the vote of confidence river_rat! The decision wasn't profit based. Thing is, he is (somewhat) technically minded. Not only does he own it, but he's worked there for 34 years. Only in the last 2 years has he become owner. Oh well, I guess old ignorance dies hard?
 
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965
Location
San Antonio, Texas
When I was still working as a tech I had someone do the same thing to me. I made sure to write on the invoice that I did not put the additive in the oil and that I wasn't responsible for the consequences. There was no way in H that I was going to let it show my name as being the sole person to touch that car. I also made a copy of it for myself just in case the car had a problem and the manager tried to take money from my pay if the car came back. If someone gives me a car to fix they need to stay away from it and I'll let them know when I'm done.
 
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11,849
Location
PA
Originally Posted By: AdRock
When I was still working as a tech I had someone do the same thing to me. I made sure to write on the invoice that I did not put the additive in the oil and that I wasn't responsible for the consequences. There was no way in H that I was going to let it show my name as being the sole person to touch that car. I also made a copy of it for myself just in case the car had a problem and the manager tried to take money from my pay if the car came back. If someone gives me a car to fix they need to stay away from it and I'll let them know when I'm done.
approved I hate it when people mess around with stuff for which I am accountable.
 
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25,974
Location
Upstate NY
Given that the Penray Motor Prep was added, you minds well have used the house brand oil from Family Dollar. The quality of the Mobil 1 oil has been ruined. I am sure the Audi dealer did not recommend the Penray Motor Prep. I would also guess that the directions for the Penray stuff say to add it and run the engine at fast idle for 20-30 minutes and not to add it to a fresh oil change and run it for the next 3000 or 5000 miles.
 

The_Eric

Thread starter
Messages
5,651
Location
Iowa
Originally Posted By: Donald
Given that the Penray Motor Prep was added, you minds well have used the house brand oil from Family Dollar. The quality of the Mobil 1 oil has been ruined. I am sure the Audi dealer did not recommend the Penray Motor Prep. I would also guess that the directions for the Penray stuff say to add it and run the engine at fast idle for 20-30 minutes and not to add it to a fresh oil change and run it for the next 3000 or 5000 miles.
Actually, they say that it can be used either way. He tried to tell me again today that he's used it for 35 years and that it's a proven product. I asked "proven by what metric???" He claims it stops leaks and quiets lifters. I asked him if he really thought that all the major oil companies were really missing out by not putting in kerosene and napathene? No answer. I told him that M1 0w-40 is used straight from the bottle in everything from F1 cars to high end euro vehicles and has a pedigree rivaled by few other lubes... Yeah, I think it needs some moose [censored] in it. If you can't tell, this is one topic that really gets me fired up.
 
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