Originally Posted By: Throt
Well I just talked to the shop customer service manager, they want me to take it to a transmission shop that they work with and have it looked at. So that pretty much screams "hey we screwed up". And when I asked him for the specifics on the fluid he said he "didn't have the information" right after he told me they had called the fluid supplier.... Sooooo why don't you have the information? And when I insisted on knowing the fluid put in he paused and then said well just email me and I'll try and find it out for you. Yea, right.
DO NOT go to that trans shop they "work with"! They are probably working together to cover each others rear ends when they get caught
cheating or damaging a customers car. Tell them you want them to pay for the bill to take it to the shop of your choice.
As for getting the information about that incorrect fluid they put in..you need to get a sample of that product from your car and have it tested by a lab. I would tell the shop owner that you want the correct name of the supplier and if you don't get it you will be calling the state AG about their fraudulent practices.
Disgusting results Throt...but sadly nearly the entire automotive
repair and service industry is riddled with this kind of
incompetent and criminal practices. The only thing that might help change this is to have strict licensing and regulations as to who may operate a business of this type, and constant oversight by independent auditors that pay surprise visits shops at any time using secret customers and yes even customers that will possibly be paying a large number of visits to a shop posting as a long time customer...