Woot! Step Son Had First Interview Last Night

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My nearly 17yo step son had his first ever job interview last night. He applied at the local Best Buy store and they had a 3 hour group interview where the applicants were given role playing exercises and what not.

I'm just glad that he's making some progress in the job hunting front.

Of course, then he spent $30 of his early birthday money getting a new "Metal Pedal" for the Rock Band game. So that was a win for BB, LOL.
 
Originally Posted By: ctc
Hopefully if hired, he can improve their poor customer service :).


I'm just hoping he can learn a bit about working, earn some cash so he can pay his car insurance.

He's 17, and a bright young man, but I don't think he's ready to reform Best Buy's customer service.

My goals are for him to show up on time, learn a new responsibility, and learn how to work well with others, regardless how good or bad his co-workers may be.
 
Yeah no doubt. Just had to throw that out there. Hope he gets the job!
 
I worked for Best Buy as a PC Tech in 2000~2001. It wasn't a bad place to work, obviously the pay was barely over minimum wage.

Best Buy's terrible customer service is mostly a function of unreasonable demands by customers. If you had ten people a day bring in a four year old pc, want it fixed while they wait, for free, and throw a fit when it was impossible, you'd get numb pretty quick as well.
 
Congrats for your step son. Finding a job now a days is hard. I hope he has a good experience working there.
 
I worked for BB for awhile too. 98-2000. Agreed, the customer service, at least at that time, was pretty good, it's the customers that come in and would want exactly that. Gee, I've had this vacuum for 3.5 years, it doesn't work because it is full of hair, never cleaned, now it's broken, it's your fault, give me a new one. Or the PC issue, people come in with [censored] all over their PC, after 3 years, and say, it's defective.
 
Originally Posted By: javacontour
..they had a 3 hour group interview where the applicants were given role playing exercises and what not.


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and for a job at Best Buy. Man I hope to stay employed. If anything that will be good experience for the Lad.

Joel
 
When I say group, I mean there was a group of applicants. Just in case someone is thinking a group of BB employees interviewing ONE candidate.

So the way he explains it, there was a group of candidate that were placed in roles and had to discuss possible solutions to issues.

Some candidates were High School aged like him. Others were "adults" seeking employment.

I'm sure there was a crew from BB as well, but when I said group, I was referring to a group of candidates.
 
How large was said group?

Good goals for him. I work with some folks now that haven't learned those goals yet. Some of them are nearing retirement.
 
When BB was new around here in 99 they had a loss leader rebate sale on CDRs and of course ran out. Nicely asked a youngish employee for a brand substitution and she agreed.

Bought a black friday scanner for, supposed to be $10 AR instead of $80, they gave me the wrong paperwork, I schmoozed customer service and they gave me a refund on the spot.

All it took was asking nicely.
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Good luck to your stepson, if he can take the booming bass they seem to play in that tin box store, it's a nice looking job.
 
Best Buy up here has excellent customer service and I have purchased many "on sale" items from them when the price was right.

Too bad that unless they are running a sale, they aren't the "Best Buy" in terms of price and very over priced.

The new Best Buy they just built on the Mountain is dead all the time and when you walk in they attack you like vultures to help you because they are so bored out of their minds. I don't know if they are going to "make it" there.

There is only so much [censored] people can buy and they seem to have more box centers than are needed. Looks like a lot of liability and bankruptcies for these companies if they don't watch out.
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These box stores have no service because they are huge, combined with this new generation that couldn't give a $#@! about anything but themselves, combined with mega rent and energy costs which jacks up the prices of the products in store to a price that people won't pay or can't afford to pay, and you have a recipe in the not too distant future for disaster. Walmart will survive because they are "deal" oriented and strive for the best price (no matter how unethical it might be, lets not go there though), but these other Bohemiths(sp?) I can't see surviving.

It has got to go back to smaller stores that are specialized in certain areas like Hardware, Electronics etc. and are knowledgeable and offer great prices and service in this one area because it is all they have to focus on.

... And not currently like the stores that carry a million things in a huge store with huge costs that frustrate the customers because they can't find things and can't find an associate or get poor service and that make the customers poor with their high markup because they are supporting too high of operating costs.
 
Originally Posted By: benjamming
How large was said group?

Good goals for him. I work with some folks now that haven't learned those goals yet. Some of them are nearing retirement.


He said about 30 were in the group interview.
 
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