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Not just a reason to change your own oil, but to avoid Stealers all together...
Sounds about typical. I had one outright lie to my mom about the condition of the brake pads on her car, telling her that they were worn and in need of replacement. I've had others refuse to perform warranty work, claiming that the part isn't covered when it clearly is. And of course they seem to be incapable of looking up TSBs.
There's an idiot who posts on these forums who would deny that my experiences mean anything, but he works at a dealership, so what do you expect?
I don't think my luck is so bad that I just happened to go to the only crooked dealerships in the state, or maybe the country..
http://www.allpar.com/dealers/exmechanic.html