Years ago I walked into a Starbucks and told the ‘Barrista’ I would like a straight up cup of unadulterated coffee. She looked at me as if I had questioned her mothers blood line. She finally brought me an OK cup of coffee so I gave her the $4 and left, never to return.
I mean, from your description of the encounter, it sounds like you sorta went in with a frown and an attitude, so I’m not surprised she looked at you like you were a weirdo.
Starbucks is definitely (still today even) solidly a 2nd Wave coffee shop, meaning that they serve dark roast, which is not my preference these days.
However, back in the dark ages of coffee in Tennessee before the rise of 3rd Wave, light roast specialty coffee (2000’s - early 2010’s) in Tennessee, Starbucks was the almost the only game in town if you wanted to go to a sit-down coffee shop that offered freshly roasted drip and espresso.
And I’ll even allow that, as a black, drip coffee fanatic, they were better back then, sometimes even offering 3 different varieties or origins of drip coffee on tap (e.g. Italian, Verona, Sumatra, etc) simultaneously.
They’d even usually even have drip available until 8 or 9 pm, which is unusual even today.
Then, corporate greed took over and they stopped doing that and went to primarily “Pike Place Roast”, which, to my knowledge, is their primary offering today. And it’s freaking terrible. Just, harsh and nasty.
I will say, some of the degradation of their drip coffee offerings can be blamed on the fact that VERY few people go to Charbux anymore for straight, black, coffee.
To the vast majority of people today, especially women, “going to get coffee” means a sickly sweet, cream-filled, often cold or frozen, slightly coffee-flavored milkshake.