I'm not one bit surprised.
Wheels fall off SUV after JiffyLube brake job
- Thread starter Mr Nice
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That's why most shops have a buddy system. One guy tightens them then another checks them. My wife's grandfather had new tires installed and one fell of as soon as he pulled out onto the street.
Bakersfield and Jiffy Lube - a lethal combination.
JL is not the only place that over tighten lug nuts and drain plugs. Dealers do that as well. Ford, Mazda, Totoya, all do it. Many years ago, I went to a Ford/Mazda dealership for oil/filter change and tire rotation, what they did was only oil change. Filter was not touched, tires not touched either. I checked before I left customer parking, and went back in. Service writer brought me to the tech, who happened to be a master tech, denied right in my face. I then pointed out the rust on the old filter rim, and the marks I put on the tires. Then he went silent, I stood there watching him do what I was charged for.
More recently, same thing happened on my Camry at a Toyota dealership. The oil filter was so tight at next oil change I had to use my impact wrench.
We are not going to have self-driving cars if our service industry is so incompetent. They are all properly trained, they know right from wrong, yet I find that they simply just don't follow the training. How are we going to fix that?
More recently, same thing happened on my Camry at a Toyota dealership. The oil filter was so tight at next oil change I had to use my impact wrench.
We are not going to have self-driving cars if our service industry is so incompetent. They are all properly trained, they know right from wrong, yet I find that they simply just don't follow the training. How are we going to fix that?
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Originally Posted By: Miller88
Didn't realize that Jiffy Lube did brake jobs too. I thought they just stuck to forgetting to refill oil and overtightening the drain plug.
I didn't think they did any brake work either.
I worked at one in high school and we definitely did not touch brakes aside from a visual inspection (and that was only because NC had state inspections which we performed). We did fluid (except brake)/filter/wiper/bulb changes only as far as parts. We did do tire rotations though. At the store I worked at, we actually did use torque sticks and never had an incident like this, but I could definitely see it potentially happening with some employees...
If they actually replaced brake parts and it's against a policy with the franchise owner or corporate, someone is probably in some deep doo doo.
Didn't realize that Jiffy Lube did brake jobs too. I thought they just stuck to forgetting to refill oil and overtightening the drain plug.
I didn't think they did any brake work either.
I worked at one in high school and we definitely did not touch brakes aside from a visual inspection (and that was only because NC had state inspections which we performed). We did fluid (except brake)/filter/wiper/bulb changes only as far as parts. We did do tire rotations though. At the store I worked at, we actually did use torque sticks and never had an incident like this, but I could definitely see it potentially happening with some employees...
If they actually replaced brake parts and it's against a policy with the franchise owner or corporate, someone is probably in some deep doo doo.
Originally Posted By: GiveMeAVowel
Originally Posted By: cptbarkey
despite the usual jiffy lube bashing in this thread, this particular shop looks like they are doing the right thing for the customer.
The RIGHT THING would have been NOT destroying this customers car in the first place. If you hire incompetent staff this is what happens.
If perhaps one wheel came off you could put it down to an honest oversight, but All FOUR WHEELS? Nope, this mechanic should have NEVER been working on cars in the first place. Someone could have easily been killed through his gross negligence and incompetence!
The customer should sue the company and demand a identical replacement car that has not been severely damaged in similar condition and make and model.
despite the usual jiffy lube bashing in this thread, this particular shop looks like they are doing the right thing for the customer.
Originally Posted By: cptbarkey
despite the usual jiffy lube bashing in this thread, this particular shop looks like they are doing the right thing for the customer.
The RIGHT THING would have been NOT destroying this customers car in the first place. If you hire incompetent staff this is what happens.
If perhaps one wheel came off you could put it down to an honest oversight, but All FOUR WHEELS? Nope, this mechanic should have NEVER been working on cars in the first place. Someone could have easily been killed through his gross negligence and incompetence!
The customer should sue the company and demand a identical replacement car that has not been severely damaged in similar condition and make and model.
despite the usual jiffy lube bashing in this thread, this particular shop looks like they are doing the right thing for the customer.
Originally Posted By: cptbarkey
despite the usual jiffy lube bashing in this thread, this particular shop looks like they are doing the right thing for the customer.
When it is all said and done lets hear what the customer says about that.
The bottom line is that the right thing would have been to hire COMPETENT TECHNICIANS IN THE FIRST PLACE....
There is absolutely NO...ZERO excuse for ALL FOUR WHEELS TO COME OFF A CAR LIKE THIS AFTER IT WAS WORKED ON...IT IS BEYOND GROSS NEGLIGENCE!
If I was that customer I would accept nothing less than a replacement used identical vehicle that is in similar condition to the original and in miles...nothing else would do.
despite the usual jiffy lube bashing in this thread, this particular shop looks like they are doing the right thing for the customer.
When it is all said and done lets hear what the customer says about that.
The bottom line is that the right thing would have been to hire COMPETENT TECHNICIANS IN THE FIRST PLACE....
There is absolutely NO...ZERO excuse for ALL FOUR WHEELS TO COME OFF A CAR LIKE THIS AFTER IT WAS WORKED ON...IT IS BEYOND GROSS NEGLIGENCE!
If I was that customer I would accept nothing less than a replacement used identical vehicle that is in similar condition to the original and in miles...nothing else would do.
I'm still trying to figure out how it happened. I still feel like one wheel should have beaten the other three to the punch and disabled the car.
Originally Posted By: DoubleWasp
I'm still trying to figure out how it happened. I still feel like one wheel should have beaten the other three to the punch and disabled the car.
+1
I'm still trying to figure out how it happened. I still feel like one wheel should have beaten the other three to the punch and disabled the car.
+1
The last 3 weeks I'm the only tech at work (dealership). As you can imagine I can hardly keep up with the workload so the other day I quickly taught the detailerhow to put a car on the 2-poster, take off the wheels and MARK THEM with chalk, look up the customers (summer) wheels, put them on in the correct order according to the marks, note the changein the log, torque the wheels and put the car outside.
I started him off on a trad-in that came in on winter wheels but we also had the summers as part of the trade in. I had to redo half though as the front tyres got changed to directionals at one point and he went by the permanent markings on the inside of the rim which weren't up-to-date. Not everyone marks the wheels as they take them off, or only 3 out of 4
Today he did his firsts set for real on a 2016 Tucson. Let's hope we won't be repeating the Jiffy Lube experience... But I have every confidence in him, and did listen for the clicking of the torque wrench while I was replacing a clutch master on another car.
I started him off on a trad-in that came in on winter wheels but we also had the summers as part of the trade in. I had to redo half though as the front tyres got changed to directionals at one point and he went by the permanent markings on the inside of the rim which weren't up-to-date. Not everyone marks the wheels as they take them off, or only 3 out of 4
Today he did his firsts set for real on a 2016 Tucson. Let's hope we won't be repeating the Jiffy Lube experience... But I have every confidence in him, and did listen for the clicking of the torque wrench while I was replacing a clutch master on another car.
Originally Posted By: linkbelt
Originally Posted By: DoubleWasp
I'm still trying to figure out how it happened. I still feel like one wheel should have beaten the other three to the punch and disabled the car.
+1
+2
I would say that it is almost impossible for it to happen as they say, and I work at a fast lube that competes with and beats Jiffy Lube and I'm still trying to figure out how we could take a wheel off one way and then not put it back on the same way. And that would be done by the ASE mechanic, and the designated bay. Multiply that by all four wheels, at a fast lube, and you have virtual impossibility. Oh, the things we believe.
We don't.
Its suspicious, this article. Very.
Originally Posted By: DoubleWasp
I'm still trying to figure out how it happened. I still feel like one wheel should have beaten the other three to the punch and disabled the car.
+1
+2
I would say that it is almost impossible for it to happen as they say, and I work at a fast lube that competes with and beats Jiffy Lube and I'm still trying to figure out how we could take a wheel off one way and then not put it back on the same way. And that would be done by the ASE mechanic, and the designated bay. Multiply that by all four wheels, at a fast lube, and you have virtual impossibility. Oh, the things we believe.
We don't.
Its suspicious, this article. Very.
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