What's wrong with Craftsman tools?

Status
Not open for further replies.
Joined
Aug 30, 2004
Messages
34,043
Location
CA
Why is there so much hate for Craftsman tools?

They are priced rather inexpensive, and exchanges when I destroy the tool are easy.

I just looked up the prices for some snap-on tools, and I nearly fell off my chair! What makes them worth their premium price?
 
Originally Posted By: The Critic
What makes them worth their premium price?

Nothing. It's just like designer clothes, some people will only wear $100+ jeans while my $20 jeans look exactly the same. A hunk of steel shaped like a wrench is just a hunk of steel. It doesn't matter who stamped it out.
 
My beef with Snap-On is not making good on their warranty.

My 1/4 ratchet had a loose ratchet lever that would always fall out. I kept it in my car and when I spotted one of their trucks I asked for a replacement since it was certainly defective. No go on a replacement... the 'representative' just tried to pound in the level and then peen over the lip to prevent fallout. After this, I never bought snap-on again.

Craftsman tools are OK and their warranty is no hassle.
 
As for the premium price:

Aren't they the 'official' tools of NASCAR ?


I have Craftsman tools my dad used when he was an A&P mechanic for National and PanAm airlines, they must be 40 years old and still in perfect working condition.
 
No hate for Craftsman, they have their place. In a shop, where I use certain tools everyday, I will go with Mac or Snap-on for hand tools. Broken tools, rounded nuts/bolts/fasteners cost me money. Tools that are used occasionally, Craftsman is fine. I have a few larger Craftsman combo wrenches I use occasionally and no complaints.

Maybe Craftsman made better stuff 40 years ago. I shelled out for my Craftsman 200 piece kit in '81 and was happy with it, until I tried to use it in the shop I worked at partime after class. A few bent wrenches, broken sockets, stripped ratchets, twisted screwdrivers and hurt knuckles later I learned why the techs used what they did.

If I had a problem with a tool, my Snap-on/Mac/Matco/Cornwell dealers never gave me a problem. Maybe I was lucky.
 
I've always heard Craftsman tools are good stuff. Even mechanics I know prefer Craftsman tools themself. I was thinking of getting a set to replace my cheap tool set I got which have a few missing pieces. I believe they are made in USA. For home use I don't think its necessary to spend a lot of money for Snap-On tools. Snap-On is like the Shell Ultra helix of tools.
 
Last edited by a moderator:
It depends on just which tools we're taking about and what I'm doing with them... but I've got a few hundred pounds worth of Craftsman tools that I've used every day for more than a decade with few problems. Several hundred pounds more of other brands. Personally, I avoid tool trucks if at all possible, which puts me in the minority among mechanics. I'm a cheap ba$tard... and snap-on often charges literally 10 times the price of other tools that will do the same job. Granted, you'll rarely find better tools than snap-on... but for something that I may use only once a month, I'm just not willing to pay $30 per socket (for example). For items where Craftsman tools don't suit me, but I'm not willing to pay tool truck prices, I prefer brands like Proto, Armstrong, Wright, S-K, Gray Pneumatic, Ingersoll Rand, etc. These are harder to find, and warranty coverage is spotty... but I've rarely needed it.

Some craftsman tools are poorly made and gimmicky- these are always heavily marketed this time of year. But their basic stuff... sockets, wrenches, screwdrivers, etc. are pretty good for the price. And the guy making $8/hour behind the counter is always quick to trade in tools... 'cause he just wants you to go away.

One time I needed a 1 7/16" angle wrench, at a very specific angle, for a very specific application. I heated up my bigass Craftsman wrench with a torch until the end of the beam (just before the wrench end) was cherry red. Cooled it in a bucket, then wacked it with a hammer and broke it off. Cleaned that end up and welded a bar to it- I still have the wrench. So I took that big (18" long) wrench back to sears with one end cleanly broken off. I got a new wrench, and set them both on the counter. The guy looked at me like I was crazy, and asked how I broke that wrench. I picked up the wrench, and silently demonstrated how I had grabbed the end with my teeth and snapped it off. He seemed amused, and gave me a new wrench with no further questions.
 
I have Craftsman and some Snap On. I used Proto metric wrenches for three decades until I needed to expand, couldn't find what I needed, so I relegated the set to one of the vehicles and bought a larger Craftsman set. For finding a variety of tools it seems that you need to shop Craftsman, Snap On, or Mac, or just live with a mix of what you can find.

Thinking back one of the few problems that I've had with hand tools were with chrome peeling from some Snap On sockets. Phillips screwdrivers don't last as long around deck/drywall fasteners as the fasteners are pretty hard, so it's best to use something with a replaceable bit. Abuse is another issue, where I bent a Proto wrench using a cheater bar getting the head off of a Sportster, and couldn't find an exact replacement as they didn't make that style anymore. Snap On wrenches are nice as they're thinner than the Craftsman, but I can get a nice set of Craftsman wrenches on sale for $50, like I did recently for my son, while a smaller set of Snap On is well over $300.

If it's US made it might not be around much longer, so get your US tools now.
 
The availability is great - like was mentioned earlier, there are Sears stores everywhere. Try finding certain specific items at the corner hardware store and you'll likely come up empty. Offset wrenches, angled wrenches, torx sockets, 5.5mm nutdrivers, etc can all be iffy if you're looking for them at the hardware store.

Sure I have a number of Snap-On items too, and they're great quality, but I'm not sure where to get them other than spotting a truck parked somewhere at a shop and going up to the driver and asking. The Snap-On tools I DO have all came from Ebay.
 
Whiel I have my share of both, when I was making a living spinning a wrench, the snap-on tools for the most part are better than the craftsman. Reasons: Phillips screwdrivers. Snap on's will get out the most stripped screw head. Wrenches. Same as screwdrivers. They are not the same tool no matter what the weekend mechanic thinks, however, if you are not making a living doing it, the Craftsman tools are great and the best value. I have lots and lots of both.
 
I have both...mostly went over to the "Sear side" since Sear is so easy to get a new replacement. Always had a hard time trying to replace my Snap-On.
 
I have mostly craftsman stuff that I use on the weekends for my cars and other projects; light to mid duty use. I have had a few things break and they never gave me a hassle with an exchange.

The only real issues I've seen with craftsman replacements are if they happen to be out of the tool you broke, or if it is a single tool from a set where they do not sell the item you broke separately. Then it seems they want you to bring the whole set back or are reluctant to open the set just to swap the item you broke.

Last I knew craftsman hand tools (the ones that say 'made in the usa' anyway, which is most of the wrenches, sockets, etc, but not necessarily all items such as smaller pliers etc) were made by danaher, who also owns matco and some other brands.

The snap on stuff does command top dollar I have noticed even use on eBay.
 
Like someone else said, you can't be a tool snob with Craftsman, lol. Craftsman gets hated on because just "anyone" can buy them - they are not special because they aren't sold out of the back of a van. Whatever, I like them. I have broken a couple and NEVER had a probem with a return. Not to mention, you can get what you need 7 days a week. The only times I have seen a Craftsman tool damage hardware was when either the wrong size socket was used, or an adjustable wrench was being used.
 
Originally Posted By: punisher
No hate for Craftsman, they have their place. In a shop, where I use certain tools everyday, I will go with Mac or Snap-on for hand tools. Broken tools, rounded nuts/bolts/fasteners cost me money. Tools that are used occasionally, Craftsman is fine. I have a few larger Craftsman combo wrenches I use occasionally and no complaints.

Maybe Craftsman made better stuff 40 years ago. I shelled out for my Craftsman 200 piece kit in '81 and was happy with it, until I tried to use it in the shop I worked at partime after class. A few bent wrenches, broken sockets, stripped ratchets, twisted screwdrivers and hurt knuckles later I learned why the techs used what they did.

If I had a problem with a tool, my Snap-on/Mac/Matco/Cornwell dealers never gave me a problem. Maybe I was lucky.


Exactly what I was going to say. I'm going to buy a Craftsman set for the garage today.

It's just that in my early years I did transmission R&R and a stripped bolt could double your time. There is a difference but the average at home mechanic would probably never see it. I got a $150/week tool allowance for Snap-ons for 4 years and then in a matter of minutes they all got stolen from me.
 
Very little that I know of, but I'm not a pro so I wouldn't know the difference.

My Dad on the other hand was a millwright for 38 years and Craftsman was well-represented in his tool box, along with Snap-On and some other brands. He never had a problem with Craftsman tools, though, and always got a replacement when he did manage to break something, which was rarely. One time he even admitted to abusing a socket (by using a regular socket on an impact-wrench) and the guy at Sears didn't have a problem giving him a replacement anyway.
 
I had great luck with getting tools warrantied with both Snap-on and Craftsman. Before I had a set of Snap-on impact sockets, I used their regular chrome sockets with the impact gun. After having to replace a couple sockets a week, I got 1/2 price off on their impacts lol.
 
Status
Not open for further replies.
Back
Top Bottom