As mentioned above, getting out of these types of loans is the result of their asset cap imposed by the Government after the account opening scandal. There was no excuse for the management practices that forced employees to open extraneous accounts or be fired, but that being said, that's in the past, the bad corporate leaders are gone, and it's time to lift the cap.
I've got long term accounts with both Bank of America and Wells Fargo. In my experience, Wells' customer service is an order of magnitude better than BoA. I'll be closing BoA accounts as soon as I can get all the auto payments turned off or transferred.