My claim has been a mess. I used PayPal and printed out my receipts from Walmart, submitted, and received confirmation and never received anything. (I had a receipt for online purchase of two jugs and another online receipt for four jugs. The receipts only have a bar code and dollar amount, no product description or quantity.
I contacted their email customer service and they said try again with an email link they provided and said to use screen shots that also shows the quantities and dollar amounts. I did so, and three days later I received $5 in my PayPal account.
I emailed them again last Friday, forwarding my previous submittal explaining being $25 short. I received an email back on Saturday asking for my phone number for verification so they could investigate further. Crickets since Saturday...