My nephew is 24 years old and is just a good kid very respectful and a good worker. He worked for this company for just over 5 years now. He just got fired from his job the end of last month. His supervisor said he was being let go because he was rude to a customer, and the woman in HR said he was being fired for using his phone. But he was on the phone with another store for another customer. I'm concerned whether or not he'll get his unemployment benefits. We filed online and he received a benefits statement and a debit card he had to activate, but has not had his phone interview yet, and we are not sure if he'll get his (UIB). He is a "big" kid that is very shy and has a hard time talking to people, and has not had much success in landing another job yet. It's only been a couple of weeks, but I'm worried. Any help would be appreciated.