Couple of weeks ago I posted asking about Traeger experiences, and finally decided to buy one. Traeger Pro 780 was the one I’ve decided to pull the trigger on. Looked up my local HD inventory, available in stock with next day delivery. Good stuff, order placed on Friday, delivery next day on Saturday.
Day 1. Delivery truck shows up, the grill is being offloaded and to my surprise it is assembled. Ok, less work for me. Some green plastic wrap around it, and suspiciously control panel is covered. Delivery truck leaves and I begin inspecting the grill. All covered in dust and grime (both outside and inside), control panel is scratched and clear coat peeling off, control knob falling off, rust on the bottom of the grill, grease bucket missing. No big deal, call customer service, explain them the issue, they agree to take it back and offer me 10% discount (I didn’t ask for it, they offered it) if I purchase a new one (funds for original grill to be refunded). I order the new one in the store, they make notes that it should be unboxed brand new, delivery scheduled for Monday.
Day 2. Monday comes, delivery truck shows up and guess what they unload - another assembled floor model. Without even looking at it, I advise them to take it back and call the store. They apologize again, and schedule the delivery for the next day, assuring that it will for sure will be a brand new one in the box. Ok, no big deal. I can wait. Stuff happens.
Day 3. Getting a call from the delivery guy, he says I got a grill for you, brand new in the box. Nice, it is finally happening. Delivery truck shows up, box is being offloaded and guess what I see? You’re right, brand new Traeger. But no the one I ordered and paid for. 575 instead of 780. Delivery guy is almost crying, I’m laughing. I suggest them to take it back. Again, they are being apologetic and I’m not being mad or anything. Call the store again, they don’t care to apologize or anything, just saying we’ll have the correct one delivered tomorrow. So, we’ll see what happens tomorrow.
Like I mentioned, I never was mad or rude to anyone during the process. But I have to admit that overall frustration is building up. I’m not sure how these all is even possible and why it is happening, all I can assume is that people are truly careless and take 0 pride in what they do.
Anyhow, thanks for reading till the end. I’ll provide another update tomorrow, and hopefully will share some food pictures
Day 1. Delivery truck shows up, the grill is being offloaded and to my surprise it is assembled. Ok, less work for me. Some green plastic wrap around it, and suspiciously control panel is covered. Delivery truck leaves and I begin inspecting the grill. All covered in dust and grime (both outside and inside), control panel is scratched and clear coat peeling off, control knob falling off, rust on the bottom of the grill, grease bucket missing. No big deal, call customer service, explain them the issue, they agree to take it back and offer me 10% discount (I didn’t ask for it, they offered it) if I purchase a new one (funds for original grill to be refunded). I order the new one in the store, they make notes that it should be unboxed brand new, delivery scheduled for Monday.
Day 2. Monday comes, delivery truck shows up and guess what they unload - another assembled floor model. Without even looking at it, I advise them to take it back and call the store. They apologize again, and schedule the delivery for the next day, assuring that it will for sure will be a brand new one in the box. Ok, no big deal. I can wait. Stuff happens.
Day 3. Getting a call from the delivery guy, he says I got a grill for you, brand new in the box. Nice, it is finally happening. Delivery truck shows up, box is being offloaded and guess what I see? You’re right, brand new Traeger. But no the one I ordered and paid for. 575 instead of 780. Delivery guy is almost crying, I’m laughing. I suggest them to take it back. Again, they are being apologetic and I’m not being mad or anything. Call the store again, they don’t care to apologize or anything, just saying we’ll have the correct one delivered tomorrow. So, we’ll see what happens tomorrow.
Like I mentioned, I never was mad or rude to anyone during the process. But I have to admit that overall frustration is building up. I’m not sure how these all is even possible and why it is happening, all I can assume is that people are truly careless and take 0 pride in what they do.
Anyhow, thanks for reading till the end. I’ll provide another update tomorrow, and hopefully will share some food pictures
