Take my 2023 Rav4 Hybrid XSE that I bought brand new -- delivery 8/17/2023 into dealership for Toyota Care. The Rav4 had 24,438 miles as I pulled into the bay. Notice on my way home that the paperwork does not clarify oil change but it does have tire rotation marked and billed. So I come home and put it up on the Rhino Ramps. Take the cover plate off and there is the Fram Endurance oil filter I installed when I did my own 20K oil change. I call them and speak directly to the adviser who took my keys and brought my paperwork out. He replies no you didnt get you oil changed, you are at 25K miles. I said -- clearly you are not looking at the paperwork I signed that you personally gave me. The paperwork states, 24,438 miles. Then I said, under Toyota Care I have 2 free oil changes up to 25K miles or 24 months. He says, thats not how it works. Now I am waiting for the manger of the department to call me back. How many other people has this crew did this too???? Advisor clearly needs trained/coached immediately!!!! Hence, I am not leasing this vehicle -- I put 20% down when I took delivery.. Note: I did my own personal oil changes at 900 miles/4900 miles/Toyota Care at 10K/15K and 20K. Which I mentioned to the advisor about because I dont feel comfortable with 10K oil changes.
