Tire shop FAIL-- rotated instead of re-balanced

[91344George]

Originally Posted By: MNgopher
We get it. The shop screwed up. It happens. Either give them a chance to make it right or move on to another shop. Its not rocket science...


You must not have been reading...HE DID GIVE THEM THE CHANCE TO GET IT RIGHT THE SECOND TIME AND IT CLEARLY WAS A WASTE OF TIME!

I guess you never heard of the phrase

"Fix it right the FIRST time!"

 

[stephen9666]

Originally Posted By: LoneRanger
There's a saying, it goes like this "Fool me once, shame on you. Fool me twice, shame on me."


Well, what is your other option? Going to another shop and paying for another tire balance?

Who's being fooled in that scenario?

It's not a great situation, but the best result for you will probably be going back and having them balanced.

 

[LoneRanger]

Not unless I can watch.

 

[mechtech2]

It is no surprise that wheels that were OK had no balance weight changes.
And the one that needed it? Was one added or removed? Does anyone have a photographic memory of all their wheel weights?

I don't understand why they would use two types of weights, though.
The DTs around here gave up on sticky weights, and I can see why.

 

[Colt45ws]

Originally Posted By: CapriRacer
Ya know, tires don't go out of balance very quickly - and certainly not within 1K miles. Is it possible they rebalanced the tires and wheels and they didn't require any changes?

I didnt think so, until it occurred to me. Both driver side tires within 1k miles on my Hankook 18s. Interesting part was it would call for the same amount of weight about 10-20* off the original position. Like the tire had spun on the wheel.
Hasnt happened again though.

Originally Posted By: mechtech2
It is no surprise that wheels that were OK had no balance weight changes.
And the one that needed it? Was one added or removed? Does anyone have a photographic memory of all their wheel weights?

I don't understand why they would use two types of weights, though.
The DTs around here gave up on sticky weights, and I can see why.

My 18s are this way. Sticky weights on the outside just behind the face and clip-ons on the inside. Only way to do a dynamic balance since it has no provisions for clipons on the outside.

 

[Ken2]

Expert Tire is a Bridgestone/Firestone operation. There are lot's of opinions of Bridgestone's retail stores, mainly bad.

 

[ruxCYtable]

My buddy had a set of four tires installed at Sam's Club. He paid and walked outside to find his car sitting on four flat tires.

 

[MysticGold04]

lol.. fail for sure! "We'll sell you the tires, but air costs extra!"

 

[Rand]

sounds like no end of fail. One of the perils of buying tires and rims online at different places then taking them somewhere to mount. No one party to hold responsible.. rim guys say its the tires.. tire guys says its the rims.. tire place says its the rims or tires.

 

[bdcardinal]

Originally Posted By: mechtech2
I don't understand why they would use two types of weights, though.
The DTs around here gave up on sticky weights, and I can see why.


huh

dude your shop must not do tires a lot. It is super common to use stick on on the outside and clip on in the inside. On my wheels there is literally no way to attach clip on weights on the outside, there is no lip.

 

[chainblu]

One thing that keeps sticking in my head is that Buffy, the counter chick, noted that "one was pretty far out". This tells me that the weights should nave been moved on at least one tire. In this case, apparently now a back tire. So now that you have narrowed it down to 2 tires, I go back and watch them spin them again.
My hunch, is that one of them has a slight hop. If so, as somebody else mentioned, you might have to pursue a manufacturer's warranty claim.