Most of the people we see at our little car lot are fine people, but there are some that stroke my fur backwards. It’s just myself and my friend, and neither one of us put up with any nonsense.
We have a lot of people asking for cheap cars, which is rare these days, but if we have a few, we show them. Now, we make sure that it’s mechanically sound and it will get you from point A to point B just fine, but it may also be a little ugly, outdated when it comes to the latest tech, etc…, but it is otherwise a cheap, mechanically sound car. Some of these people that don’t have two nickels to rub together start criticizing everything about it, at that point, we immediately tell them where the “new” car lots are located and thank them for stopping in.
Another situation is that we can have something priced very well and some people will start telling us what Kelly Blue Book says. We ask them to pull up any example of a comparable vehicle to ours that‘s priced as well or better and guess what?, they can’t.
We can show them what blackbook says, showing wholesale and retail pricing along with market reports of similar vehicles for sale in the area and they’ll still say that it’s too high. They go back to the “Well Kelly Blue Book says this” argument. It’s at that point, We tell them to go to the Kelly Blue Book store and buy one.
We price our stuff to sell because we don’t sell financing like the big car lots. We have been successful by selling at a price that makes us a decent profit while giving the customer a great price that is within clean wholesale-average retail pricing and moving on. We’re not out to make maximum profit, we move a lot of cars for two guys and that works for us and our customers.
I’m a pretty laid back guy and can talk to or get along with just about anyone, but I will not take any crap from anyone either. Thankfully, most people are good natured and easy to deal with.
Life is too short to let aggravating people bring you down. At some point you tell them to pound sand, move on and forget about it.