Thanks Pennzoil and USPS!

[mdtaylor86]

[rant]
Well, something finally drove me to make my first post. I'm a long time reader and follower of BITOG (with a couple different user names) but I just never really felt the need to post anything. Then I got a little surprise today that made me immediately want to post. I always thought crazyoildude tended to exaggerate the inconvenience Pennzoil's "infamous" lack of the foil seal on their 5 quart jugs. Did I get a first-hand lesson today, though.

Ordered 12 quarts of Castrol GTX Magnatec 5w-20 for my work vans (2 Ford Transits), and a 5 quart jug of Pennzoil Ultra Platium 5w20 for the wife's Focus from Amazon. The package was supposed to be delivered last Friday, but it didn't show up. I went to the tracking page on Saturday to see it marked as "Delivery Delayed." Showed up this evening a little after 5:30, dropped off by the good folks at the USPS. Well...take a look for yourself. This is exactly how I found my package. What a mess...

[



Now, to be completely fair, I understand that mishandled packages are not the responsibility of Pennzoil. BUT...a container that's a little better at not leaking would be FANTASTIC! I really don't want to have to worry about stuff like this every time I order Pennzoil from Amazon, which is pretty frequently. I change oil for my fleet at work as well as my own personal vehicles, vehicles of family, and the vehicles of a few friends. In total, I'm responsible for the oil changes of 13 different engines.

[/end rant]

Well I feel a little better.

 

[SHOZ]

Amazon sometimes sends out a questionnaire about the packaging. Be sure to tell them it's wasn't ideal....

 

[bubbatime]

The good news, if Amazon sent it to you, they should heavily discount that package or send you more for free. They have good customer service.

 

[bdcardinal]

Send those pictures into Amazon, they will take care of it. It looks like one of the bottles opened up in transit and USPS tried to fix it.

Have had it happen when Ford sent a couple sets of Super Duty front pads through FedEx. The boxes opened up and FedEx tried to repackage them but with 3 pads instead of 4 and about 1/4-1/2" of tape wrapped around the box.

 

[SatinSilver]

Mistakes happen. Before posting about it I would have given them the opportunity to makes things right which I'm sure they'll do. Interesting to see though.

 

[crazyoildude]

yup crazyoildude says it like it is this is why we don't use pennzoil anymore although the new jugs are a little better they still don't have the security inner seal like other oil companies use. Try Mobil products or even Valvoline they have a very nice seal on their jugs.

 

[mdtaylor86]

Oh yes, I will definitely be contacting Amazon. They really do have great customer service.

I don't think a bottle opened up in transit because 6 of the Castrol quart bottles were in a sealed plastic bag, and the other 6 quarts of plus the jug of Pennzoil were all still sealed tight. The really interesting thing about the Pennzoil jug was that it had negative pressure. Meaning, when I loosened the cap to test the plastic seal, air infiltrated back into the jug and it expanded. So the cap must have allowed oil to be squeezed out, but when air tried to get back into the jug to replace oil that leaked out, the cap wouldn't let it in.

 

[05LGTLtd]

I thought this was going to be a rebate rant...

 

[bubbatime]

Originally Posted By: mdtaylor86
The really interesting thing about the Pennzoil jug was that it had negative pressure. Meaning, when I loosened the cap to test the plastic seal, air infiltrated back into the jug and it expanded.


Thats a sign of a leaking jug. Probably has a leak in the seam or bottom.

 

[Errtt]

Had a package recently that about half of the 160z bottle leaked. USPS stuck the package in a sealed plastic bag and re-labeled the name/address etc. Plus an additional label saying something like sorry for the inconvenience blah blah blah, and that I could call some 1-800 number should I need to raise actions for the inconvenience. So they knew they smashed the box which got the bottle leaking. I didn't call as I did have enough product to test. The bottle was over $30.
I did let Amazon know on the package feedback but did let them know it was USPS. Nothing came back - but you might have different results.

 

[mdtaylor86]

Originally Posted By: crazyoildude
yup crazyoildude says it like it is this is why we don't use pennzoil anymore although the new jugs are a little better they still don't have the security inner seal like other oil companies use. Try Mobil products or even Valvoline they have a very nice seal on their jugs.


I don't think I'll be switching brands because of it. Not that there's anything wrong with Mobil or Valvoline. I used Mobil Delvac 15w40 in my diesel truck before it got wrecked, and I use Valvoline MaxLife 5w30 in my two Chevy Expresses at work.

 

[mdtaylor86]

Originally Posted By: Errtt
Had a package recently that about half of the 160z bottle leaked. USPS stuck the package in a sealed plastic bag and re-labeled the name/address etc. Plus an additional label saying something like sorry for the inconvenience blah blah blah, and that I could call some 1-800 number should I need to raise actions for the inconvenience. So they knew they smashed the box which got the bottle leaking. I didn't call as I did have enough product to test. The bottle was over $30.
I did let Amazon know on the package feedback but did let them know it was USPS. Nothing came back - but you might have different results.


80oz leaked out?! I thought I had a mess... Sounds like you took it better than I would have, that's for sure. I did have USPS lose 4 out of the 5 oil drain plugs for an FJ Cruiser I ordered once. They delivered a torn-open bubble envelope and the last remaining plug actually rolled out inside the mailbox. No idea where the other 4 ended up. I didn't even bother contacting them about $12 worth of drain plugs.

 

[HerrStig]

I'm surprised there aren't any tire tracks on the box.

 

[bioburner]

Well just met the temporary UPS driver and sure all the rest of the services will be using short term help for the rest of the season. Our new idiot box for the kitchen had bad reviews for poor packaging so expecting the worse. New head unit for the Transit from Amazon came today had some of the best packaging I have seen.

 

[aquariuscsm]

I'm surprised they'd actually deliver an oil saturated package like that to a customers house!! Any braindead moron can tell something isn't right with that package,good lord!

 

[53' Stude]

USPS=major part of problem for not noticing it and b. Delivering it anyways.

Call Crazyoildude dumb, nuts or whatever; another good reason I'll never use SOPUS stuff

 

[delirious]

Originally Posted By: aquariuscsm
I'm surprised they'd actually deliver an oil saturated package like that to a customers house!! Any braindead moron can tell something isn't right with that package,good lord!


Being a former worker for UPS as a summer job to earn money back in highschool, when we had encounters of boxes that leaked (any at all), it did not go down the belt to be loaded into the package car. Don't know what they did from there though, maybe contact the seller or the customer (maybe both)?

 

[mdtaylor86]

I was a little surprised as well. I used to work for UPS way back. It was my first part-time job after I got out of school. I was assigned to loading and occasionally they'd send me to unloading when they needed extra hands. I basically stacked shipping trailers full of boxes and other packages for 5-6 hours a day for all of $125 a week. Unloading was just doing the opposite. Anyway, whenever we had a package that looked like that (liquids specifically), there were STRICT protocols we were supposed to follow. First, you were supposed to stop the belt or call for it to be stopped if you weren't near the controls and leave the box alone. Then the belt supervisor had to be notified there was a liquid leak. Then they had to call the special recovery people over to the belt to make sure it wasn't anything immediately dangerous. Once they decided it wasn't going to kill anyone, they moved the box onto a special cart that could contain any further leakage and hauled it away. Then they had to clean the belt and any other surfaces it touched. Then you could get back to work after hundreds, if not thousands of boxes had literally piled up and started falling off of the feeder belts.

The leaky package got contained and then returned to the sender as damaged. No way would they risk delivering something that was clearly leaking a liquid, especially a non-consumable liquid.

 

[mdtaylor86]

Originally Posted By: JeepWJ19
Originally Posted By: aquariuscsm
I'm surprised they'd actually deliver an oil saturated package like that to a customers house!! Any braindead moron can tell something isn't right with that package,good lord!


Being a former worker for UPS as a summer job to earn money back in highschool, when we had encounters of boxes that leaked (any at all), it did not go down the belt to be loaded into the package car. Don't know what they did from there though, maybe contact the seller or the customer (maybe both)?


Just saw that you posted this while I was writing a reply. Good to know it looks like the UPS policies were pretty similar in different areas. Maybe USPS could take a hint?

 

[jhellwig]

Sopus can't get lids tight on bottles. I have had quarts from autozone leak when laid on the side. It wasn't totally the shippings fault.