For Those that don't know I work for a small Radiator shop in a small town. Last year we purchased a battery from Pep Boys and installed it in a customers car. The battery has a 2 yr free replacement.
Today the car comes in on a hook. Battery has ZERO volts. I tried to charge it and it wont do anything. Obvously something in the battery broke. If it had some voltage I would assume something else could be the problem. Customer said he drove to the store, came out and nothing happened when he turned the key. No dash lights, nothing.
I called Pep Boys who we bought the battery from @ 2:45P and told them what was going on. They said they will be right down with the new one. I told the waiting customer that I will have them running by closing time which is 5p.
Pep boys is 3 miles away.
4:30 rolls around and no battery so I called to see whats goin on. Pep boys says that both of there trucks are broke down. Been broke down since Wednesday!
Then they tell me that the do have a rental but don't want to put any miles on it because it will cost them money.
I was becoming livid! Then they ask me if I can bring the battery to them. No I can't! I'm the only employee at the shop, I rode my bike to work and the customers car is broke, I can't drive it and I can't leave the shop to go get it.
Why didn't they tell me that they can't deliver it @ 2:45 when I called and my boss was there and I could have used his truck to go get it? I would not have had a problem with the this.
The counter clown/ commercial sales guy started back in with the sob story and I cut him off mid sentence. I basically told him that I had a defective battery, a customer in my shop w/o a way home and that I can't leave to go get it and they WERE going to bring me the replacement battery or stuffs going to start running downhill.
It showed up @ 5:15p but I feel like I had to pull teeth to get it handled.
Today the car comes in on a hook. Battery has ZERO volts. I tried to charge it and it wont do anything. Obvously something in the battery broke. If it had some voltage I would assume something else could be the problem. Customer said he drove to the store, came out and nothing happened when he turned the key. No dash lights, nothing.
I called Pep Boys who we bought the battery from @ 2:45P and told them what was going on. They said they will be right down with the new one. I told the waiting customer that I will have them running by closing time which is 5p.
Pep boys is 3 miles away.
4:30 rolls around and no battery so I called to see whats goin on. Pep boys says that both of there trucks are broke down. Been broke down since Wednesday!
Then they tell me that the do have a rental but don't want to put any miles on it because it will cost them money.
I was becoming livid! Then they ask me if I can bring the battery to them. No I can't! I'm the only employee at the shop, I rode my bike to work and the customers car is broke, I can't drive it and I can't leave the shop to go get it.
Why didn't they tell me that they can't deliver it @ 2:45 when I called and my boss was there and I could have used his truck to go get it? I would not have had a problem with the this.
The counter clown/ commercial sales guy started back in with the sob story and I cut him off mid sentence. I basically told him that I had a defective battery, a customer in my shop w/o a way home and that I can't leave to go get it and they WERE going to bring me the replacement battery or stuffs going to start running downhill.
It showed up @ 5:15p but I feel like I had to pull teeth to get it handled.
