There is one error in the narrative I posted just a few posts above. The actual date on the letter from Chris is 3/17/2009, not 2/17/2009.
Originally Posted By: nicrfe1370
Sorry Pablo, I get a little hot under the collar sometimes. Especially when trying to communicate through forums like these, it's just about impossible to tell what someone is trying to say sometimes.
I am most certainly NOT accusing Amsoil of lying. If anyone else is, they can leave their baseless accusations at home. There is no evidence of it, and no reason for it.
MolaKule wanted a more detailed story, so let me try to expand on it, see if that helps.
I ordered the oil on 1/19/2009. In addition to the AWF05, I ordered one ATHQT. My order number was 12064000 and my invoice number was 12300768. It was shipped by UPS (tracking number 1Z 181 409 03 5385 062 7) and arrived on 1/21/2009. I was here when it arrived, the UPS driver put the package in my garage for me. The oil was installed that very day, 1/21/2009. Like I said earlier, the oil poured like honey, and the hydraulics never worked. On monday, 1/26/2009 I called Amsoil customer service and talked to Kurt. He said sample the oil. I told him I still had a few ounces left in the 5 gallon pail and could sample that, he said it didn't matter. So on that same day, 1/26/2009, I ordered a sample kit from Amsoil, order number 799311. I never got a tracking number, but the kit arrived thursday 1/29/2009 or friday 1/30/2009. I took a sample from the sump of the tractor. Sent it in immediately. The lab received it 2/2/2009. The lab called me within a day or two of receiving it since I put a note in the mailer for them to call me(I have a phone record in my cell phone of a call on 3/3/2009 from the 303 area code). Over a span of about a day, I talked to three people, two of whom had the same name because there was some confusion one time when I asked for someone by his first name only, I got a different person by the same first name. Over a period of two or three days I talked to them trying to explain what I needed, and they talked amongst themselves, and it was decided to do a pour point. They seemed a little confused the whole time, and never really strongly recommended any test. I spoke with a fourth person (female) to pay the additional money by credit card for the more expensive test. They completed the testing on 2/10/2009 and it was posted on their website (eoilreports.com) Within a day or to of that, I called Amsoil customer service again, asked for Kurt, he was out, and Chris offered to help me. I explained what had happened so far, he wasn't concerned with the difference in pour point between my sample and the advertised pour point of what I ordered. He then sent me another sample kit, this time from "their lab," not an outside lab. (sample jar came in a white plastic mailer and went to a different address) I had just enough oil left in the 5 gallon pail to fill the sample jar, I sent in the sample the very day I received it. I seem to recall it being a thursday or friday, 2/12/2009 or 2/13/2009. I don't remember how long after I sent it in, but it was a number of days (2/17/2009?) before I heard back. I have many caller ID logs for calls to and from 715-392-XXXX and 715-395-XXXX on many dates in February, including 2/9, 2/12, 2/13, and 2/17. They didn't inform me of the fact that the oil was in fact an ISO-150 oil until mid March, I believe it was 3/12/2009 or 3/13/2009 (based on my phone log). I even got a letter in the mail from Chris dated 2/17/2009 stating the same thing. We spoke again and he said they would do a couple more checks but when I asked about getting some replacement oil it sounded like they would be able to do that soon. I spoke to Chris again on 2/20/2009 and I gave him the batch number printed on my 5 gallon pail. Finally, on tuesday, 2/24/2009, Chris informs me that they have tested that batch, including doing an FTIR on my sample, and have discovered that the sample I sent them "is not even an Amsoil product." Chris said as a result he wouldn't be able to push through a warranty claim.
That's it. No fewer than two times they had the ability to have me send back the 5 gallon pail with a few ounces of the original, untainted oil left in it. But Chris didn't think it would matter because that oil would have still tested as not being an Amsoil product, and so rather than assuming it got screwed up while they were liable for it, the assumption is that somehow it got screwed up, whether honestly or dishonestly, while in my possession. If there is anything more I can explain, let me know.
The batch number off the pail is 11276 098.