Stealerships and their lies

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So my wife and I bought a 2010 Equinox during Cash 4 Clunkers not quite three years ago. Nice vehicle, happy with it.

Saturday we get a flier in the mail from the dealer we bought it from (Rod Hatfield in Lexington, KY - I know several people on this board are from Lex). A great buying experience last time - they offered a price right off the bat and it was great, no haggling at all. Anyway, the flier was promising 120% of Black Book if we trade it in and buy a new vehicle. Seems too good to be true, right? But we bite anyway and stop in Sat. afternoon.

They tell us it is legit, there will be no problem getting that trade in price. The only problem is they don't have in stock a vehicle we would want to buy (2012 Equinox with the 2.4, 2LT trim with moonroof). They call my wife today: come on in and we'll find you one at another dealer and do a dealer trade.

So we go in tonight. We find that they have a vehicle coming in (it is on their web site) that is exactly what we want. They look into it, and it should be coming any day. So we start the paperwork...

And low and behold... they now offer us $17,000 for our trade! That is $4000 less than they said just a few days ago. They say it is because it has high miles, but Edmunds says the high miles should result in a $909 price adjustment.

So we go back and forth on price/trade in. In the end we are still $1500 or so apart. So we walk. Stealersihp manager not happy we left (different guy than when we bought the car three years ago). Probably doesn't hapen much, people probably just normally make the compulsive buy. Sales guy was great, felt bad for him and how the manager was treating him and us. Will probably call and ask for the number of the owner tomorrow.

So, even though in the end it was a "fair" offer they made, but not a good one. And, when they said the trade value was legit on Sat. we planned on it (nieve? maybe). Without there being 0% financing (just 2.9%) that adds another $2500 or so to the price. We weren't in the market for a new vehicle, and only went in because of the promised trade in price. So the deal had to be great for us to do it, and we made even more concessions than we wanted to. When we told the sales guy to go back to the manager and get the best price, and it was $250 MORE than the previous price they offered, we just laughed. He took us for fools, and fools we are not.

We may still look and see what is out there if the deals for Memorial Day or 4th of July are good (like $1500+ cash back plus 0%). We will be in WI over the 4th and there is an outstanding Chevy dealer in Green Bay that my parents use (Gandrud).
 
What is the owner going to do other than placate you with fake concern? The manager is doing his bidding.

You did the best thing and voted with your feet in leaving.
 
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Originally Posted By: Hootbro
What is the owner going to do other than placate you with fake concern? The manager is doing his bidding.

You did the best thing and voted with your feet in leaving.


I understand the business part. It is his attitude and how he treated the sales guy, and the things he said about us (intentionally loud enough for us to hear) that are the problems.

But you are right - the owner probably won't care. I should contact GM directly. I'm sure they will care more than the owner, especially being the taxpayer owned "new GM" and all.
 
Originally Posted By: Hootbro
What is the owner going to do other than placate you with fake concern? The manager is doing his bidding.

You did the best thing and voted with your feet in leaving.


Exactly. If I don't like it, I don't buy.
 
Originally Posted By: wallyuwl

I understand the business part. It is his attitude and how he treated the sales guy, and the things he said about us (intentionally loud enough for us to hear) that are the problems.

But you are right - the owner probably won't care. I should contact GM directly. I'm sure they will care more than the owner, especially being the taxpayer owned "new GM" and all.

The attitude, unfortunately, is not a high priority in some of these industries. The salesperson's job is to bring/produce profitable business, period. If the deal was not going to be profitable, then his manager will have a stink. That's the bottom line, and it works the same way in my field.
 
Originally Posted By: The Critic
The attitude, unfortunately, is not a high priority in some of these industries. The salesperson's job is to bring/produce profitable business, period. If the deal was not going to be profitable, then his manager will have a stink.


I should clarify. I thought the original post was more clear, but I read it again and it wasn't as clear as I thought:

The manager was a jerk to the sales guy and us throughout the process. It isn't just that he was upset we wouldn't budge and actually wanted the trade in price they told us in an individual mailing they'd give us. He was a jerk even before any negotiating. That is a problem. The owner may or may not see that as a problem. I think GM will see that as a problem.
 
Originally Posted By: wallyuwl
It is his attitude and how he treated the sales guy,


If you feel bad for the sales guy, you really don't understand how this works. This is a carefully choreographed ballet and all parties know how to hit their mark.
 
Originally Posted By: wallyuwl

I understand the business part. It is his attitude and how he treated the sales guy, and the things he said about us (intentionally loud enough for us to hear) that are the problems.

But you are right - the owner probably won't care. I should contact GM directly. I'm sure they will care more than the owner, especially being the taxpayer owned "new GM" and all.


The car buying business is full of people that will sell their mother on a street corner for a nickle if they thought it would get them that much ahead.

My ex-wife is in that business and part of why she is my ex-wife.

I can tell you from experience that if the dealership in question sales numbers are good, GM will take your call also and give you fake concern and placate you. Even more, since you did not buy from the offending dealership, they are not worried about any potential survey as you will not be getting one since the sale did not happen.

I know you are wanting a sounding board, but I would just move on and make a mental note to not deal with that particular dealership again.
 
A local Hyundai dealer keeps sending me a flier indicating that they will give me basically 200% of kbb value if I trade my Mazda in on a new Hyundai.

Oh man, I'm getting a Genesis coupe!

until you read the fine print....

All scheduled service must have been performed by an authorized Hyundai dealer.

'cause lot's of people get their Mazdas serviced at Hyundai, right?

The Nissan dealer sent out a package offering me 120% of KBB trade in value on my 2005 Mazda 626. I think I am missing a "2" and a "6" in order to take advantage of that.

The Chevrolet dealer was the most offensive. I was ready to buy but the sales manager kept fudging the numbers. I kept sending the contract back and he would send it back, different parts, same sum.
Then when I decided I had enough and was leaving they sent the impossibly perky and chesty blonde to intercept me.
Sorry, you are unbearably cute and your shirt is two sizes too small but I am done here.
 
Originally Posted By: pottymouth

If you feel bad for the sales guy, you really don't understand how this works. This is a carefully choreographed ballet and all parties know how to hit their mark.



I've seen that when buying cars before. This wasn't that. Had to be there.
 
Originally Posted By: wallyuwl

Saturday we get a flier in the mail from the dealer we bought it from (Rod Hatfield in Lexington, KY - I know several people on this board are from Lex). A great buying experience last time - they offered a price right off the bat and it was great, no haggling at all. Anyway, the flier was promising 120% of Black Book if we trade it in and buy a new vehicle. Seems too good to be true, right? But we bite anyway and stop in Sat. afternoon.


Of course it's too good to be true. Think about it. Why would they pay you anything above wholesale value when they can buy vehicles at wholesale all day long at auction? They are in business to make money. If they "take a loss" on the trade, the're going to make it up on the new car purchase.

Don't waste your time in the future. Only shop for a car because you want/need one and do all your homework upfront. Then you may be able to negotiate a fair deal.
 
Originally Posted By: pottymouth
Originally Posted By: wallyuwl
It is his attitude and how he treated the sales guy,


If you feel bad for the sales guy, you really don't understand how this works. This is a carefully choreographed ballet and all parties know how to hit their mark.



This! Could not have said it better than myself.
 
Originally Posted By: pottymouth

Don't waste your time in the future. Only shop for a car because you want/need one and do all your homework upfront. Then you may be able to negotiate a fair deal.


We did negotiate a fair feal. Between Sat. and today I did all the homework I would normally do. But to buy it had to be a great deal to buy now. We didn't get that. We may see what's out there for 4th of July factory to customer incentives (a deciding factor in not taking the stealership's offer tonight). The wife likes a lot of things in the model we were looking at that are different/upgraded from our vehicle.
 
Originally Posted By: wallyuwl
Originally Posted By: pottymouth

If you feel bad for the sales guy, you really don't understand how this works. This is a carefully choreographed ballet and all parties know how to hit their mark.



I've seen that when buying cars before. This wasn't that. Had to be there.


I doubt it. I used to date a girl whose father was sales manager at a Buick dealer. They had contests to see which salesman could get "fired" the most times in a month. Fake firings sold more than a few cars at that place. People felt bad for the salesman who lost his job becuase he fought the sales manager for them. They would buy the car so the poor salesman could get one last paycheck. Funny, the guy would always be back on the lot peddling Centurys an hour later.
 
Originally Posted By: pottymouth


I doubt it. I used to date a girl whose father was sales manager at a Buick dealer. They had contests to see which salesman could get "fired" the most times in a month. Fake firings sold more than a few cars at that place. People felt bad for the salesman who lost his job becuase he fought the sales manager for them. They would buy the car so the poor salesman could get one last paycheck. Funny, the guy would always be back on the lot peddling Centurys an hour later.


It is interesting how you weren't there, and yet know exactly what happened and why it happened, and the timing of what happened. You should become a fortune teller. I've seen that fake song and dance you describe too many times to not know it when I see it.
 
Originally Posted By: wallyuwl
Originally Posted By: pottymouth

Don't waste your time in the future. Only shop for a car because you want/need one and do all your homework upfront. Then you may be able to negotiate a fair deal.


We did negotiate a fair feal. Between Sat. and today I did all the homework I would normally do. But to buy it had to be a great deal to buy now. We didn't get that. We may see what's out there for 4th of July factory to customer incentives (a deciding factor in not taking the stealership's offer tonight). The wife likes a lot of things in the model we were looking at that are different/upgraded from our vehicle.


Whenever you are told the deal is only good if you sign right now, you can be 99% sure it is total [censored]. Even if you had signed. it is highly likely there would have been some problem that kept the deal from going through. Unless there is some kind of manufacturer's rebate or other true incentive that expires, there is really no reason that you can't ge tthe same deal tomorrow.

I haven't bought a brand-new car for a while, but it has always worked out best for me when I bypassed the salesman altogether. Either call ahead and make an appointment directly with the sales manager, or even better if you can talk to the fleet sales manager. Some dealerships will allow you to buy from the fleet department and those guys are already used to heavy discounting.

Either way, walk in with the price you will pay written down and tell them firmly that this is what you will pay, take it or leave it. Don't negotiate. Not even a penny. Once you show them that you are a serious buyer and are not willing to play games they will treat you differently. You might not get the deal you want, but if you have truly made a fair offer it's unlikely that they will let you walk.
 
Haha...as soon as the games started with the 120% of BB value I would have simply gotten up out of the chair and without another word walked right out of there. This is the most humiliating thing you can do to the scoundrels because other customers know you were being screwed with.

See this is where people get it wrong..if the dealer fails to honor the initial offer it should be OVER. Period.

Oh and don't feel "sorry" for that sales guy. They were playing with you. The salesman was IN on the whole thing. Absolutely.
 
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Originally Posted By: wallyuwl

It is interesting how you weren't there, and yet know exactly what happened and why it happened, and the timing of what happened. You should become a fortune teller. I've seen that fake song and dance you describe too many times to not know it when I see it.


Lighten up. You're the one who thought a dealer mailer promising 20% over book value might be for real. I'd say that makes your judgement questionable.
 
Originally Posted By: wallyuwl
So my wife and I bought a 2010 Equinox during Cash 4 Clunkers not quite three years ago. Nice vehicle, happy with it.

Why trade in a nice 2 year old vehicle that you are happy with, the '12 is pretty much the same, no?
I would run it at least until the warranty expires.
 
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