Shipping damage More irritating than ever?

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UPS did this:

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100_0831.jpg


I can maybe understand shearing off the motor mount casting. Hey, it's heavy, and drops from conveyor to conveyor in their plants.

But the dent on top? Who sat on my box?

Home depot online approved the return to a local store, but HD store was NASTY on the subject.
 
I haven't seen any shipping damage of any significance on anything we've ever gotten.
Part of the reason for damage is that goods are often not properly packaged, while part is certainly mishandling.
I'd guess we've been lucky, though.
Has anyone ever come home to a package leaking motor oil all over their doorstep?
I'd imagine that this must happen from time to time.
 
Originally Posted By: tom slick
Although we like to blame the shipper, it's a packaging problem. The company shipping it to you needs to package the product to handle the rigors of the shipping/handling process. There are standards (ISO and ISTA) but nobody pays attention when they are shipping cheap stuff. In general, UPS, FEDEX, and USPS adhere to the standards when conveying packages.


Totally agree.

If the item is packed properly, it will handle the rigors or shipping, such as holes, tears or dents in the packaging.

Thing is, everyone want's cheap or free, so apparently it's worth it for the seller to assume the risk of damage by saving money on packaging.

Like you say in your sig Tom. You get what you pay for!
 
Originally Posted By: eljefino
UPS did this:

100_0833.jpg

100_0831.jpg


I can maybe understand shearing off the motor mount casting. Hey, it's heavy, and drops from conveyor to conveyor in their plants.
UPS ships cars?
But the dent on top? Who sat on my box?

Home depot online approved the return to a local store, but HD store was NASTY on the subject.
 
Originally Posted By: JTK
Originally Posted By: tom slick
Although we like to blame the shipper, it's a packaging problem. The company shipping it to you needs to package the product to handle the rigors of the shipping/handling process. There are standards (ISO and ISTA) but nobody pays attention when they are shipping cheap stuff. In general, UPS, FEDEX, and USPS adhere to the standards when conveying packages.


Totally agree.

If the item is packed properly, it will handle the rigors or shipping, such as holes, tears or dents in the packaging.

Thing is, everyone want's cheap or free, so apparently it's worth it for the seller to assume the risk of damage by saving money on packaging.

Like you say in your sig Tom. You get what you pay for!


I had something delivered that was destroyed...I have worked with warehouse equipment, and the only thing I can think of that would explain the damage is that it was crushed by a clamp truck.

I have also had things left on the porch (NOT the covered area a few feet away!) in pouring rain! Fortunately, they were things that rain wouldn't damage.

My last oil sample was returned to me looking like someone had run over Blackstone's black mailing container with a forklift. I suspect this is because it was, in fact, run over with a forklift!
 
As an unhappy USPS carrier, I would love to bash the USPS... Can't on this one. Lotta stuff you guys are talking about (Amazon etc) travel different routes to the PO. contractors take your box, shrink wrap it on a pallet, then stack another pallet on top. Fedex and UPS drop alot of stuff at PO for Final delivery... 95% of damaged stuff comes from this route.
that leaves parcel post and priority boxes... they travel with your letter mail. Damage should be noted at post office(arrival at unit) and noted at delivery (visable damage) If I see damage I try and knock on door and explain. I myself see alot of poorly packed stuff. I am not allowed to leave stuff out in the rain... I have left stuff at neigbors house(I know my customers well). If something requires a sig, stranger ain't gonna cut it, maybe neighbor... or I leave a notice. Again i know my customers well... some are old and I'm trying to save them a trip to pick up a box...
If your gonna buy something fragile and hard to protect in shipping, It better be packed good or buy elsewhere...
All your packages are screened at mail handling facilities... this is a rough process...
 
Originally Posted By: fdcg27

Has anyone ever come home to a package leaking motor oil all over their doorstep?
I'd imagine that this must happen from time to time.


Yes,

I was using amazon subscribe and save to get Nextgen Maxlife at a good discount. One delivery I got a very wet box - two quarts were damaged.

Looked like the box was dropped on its corner.
 
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