Serviced at Dealer - Service Order Shows Customer Declined A or B Service (Oil Change)

[rstcso]

I took the new Pilot to get the rear differential fluid changed per the MM. It also showed B service, which is oil and filter, although I did an OC 1200 miles ago and reset the MM. I told the advisor I was doing my own oil changes, but looking at the service performed, this is the only entry on the service order related to the B service. I have all records related to the oil purchased, sent sample of old oil for UOA, and even posted pictures of the last oil change on BITOG.

There isn't anywhere for me to add notes in their records in Honda's My Garage. My Garage allows entries on work you've performed yourself, with a place for any notes like the oil brand, viscosity, filter, etc. According to the service advisor, these self-entries do not appear in his system and is only available to the person having the My Garage account.

How would you feel about having an official entry showing declined service from the dealership? Any recourse?

 

[Kira]

Sounds like they have bolstered their ability to deny an "oil system related claim" with a half-truth.

It'd be up to you to schedule your counter-argument.

 

[trd1zz]

What are you worried about here? Warranty issues or resale or ...?

 

[PWMDMD]

You declined the B service because it was not necessary. You've documented the oil change and they documented that you declined to unnecessarily change the oil again. What's the issue? If you ever have an oil-related issue and they ask why did you decline the B service you simply present your documentation and say because it was unnecessary and life goes on.

 

[Mechanician]

Just a lot of blah blah blah. Don't let it bother you.

 

[doitmyself]

It strikes a nerve to see "Customer Declined Service". That's their record system to document their service. You have your record system to document your oil change service. Nothing is changed. I would continue on as you are.

Haven't we already established that warranty claims cannot be declined if the dealer is not used during the warranty period. You already made the personal decision to do documented oil changes. You are covering your bases. Move forward and set this concern aside.

I think it is our personal nature here (OCD) to question this stuff. In our litigious society of by-the-book procedures, we are loosing our freedoms of common sense.

 

[Pelican]

I took the new Pilot to get the rear differential fluid changed per the MM. It also showed B service, which is oil and filter, although I did an OC 1200 miles ago and reset the MM. I told the advisor I was doing my own oil changes, but looking at the service performed, this is the only entry on the service order related to the B service. I have all records related to the oil purchased, sent sample of old oil for UOA, and even posted pictures of the last oil change on BITOG.

There isn't anywhere for me to add notes in their records in Honda's My Garage. My Garage allows entries on work you've performed yourself, with a place for any notes like the oil brand, viscosity, filter, etc. According to the service advisor, these self-entries do not appear in his system and is only available to the person having the My Garage account.

How would you feel about having an official entry showing declined service from the dealership? Any recourse?

View attachment 297364

He simply recorded that he did HIS job, you declined the service, if needed YOU can show why it was not needed, I think you're reading too much into this!

 

[SC Maintenance]

You have your own records. Why does it make any difference what his records show.

Yes it might be easier for a potential warranty claim in the future, but technically shouldn't matter.

More dealer games. Dealer social credit score.

 

[rstcso]

It strikes a nerve to see "Customer Declined Service". That's their record system to document their service. You have your record system to document your oil change service. Nothing is changed. I would continue on as you are.

Haven't we already established that warranty claims cannot be declined if the dealer is not used during the warranty period. You already made the personal decision to do documented oil changes. You are covering your bases. Move forward and set this concern aside.

I think it is our personal nature here (OCD) to question this stuff. In our litigious society of by-the-book procedures, we are loosing our freedoms of common sense.

I've stated more than once one BITOG, I'm a bit retentive and have a tendency to overthink things.

The service advisor pushed their doing the oil changes... hard. When questioned, he said they don't use Honda-branded oil. Instead, bulk Pennzoil Full Synthetic (not Ultra). The dealership is owned by Penske. They charge $109 for an oil change. Come to think of it, he didn't mention oil and filter change.

 

[GMFan]

To reiterate what PWMDMD already said they are just trying to cover their butt. Just do the same by documenting your oil changes. I wouldn’t lose sleep over this.

 

[Jetronic]

It would be unfair for the dealer to not note it. Had it happen a few times that customers only wanted part of the sheduled service. I always noted this in the maintenance booklet as not doing so implied it got the full service (and potential next owners rely on that).

 

[gfh77665]

Yes, both sides have the right to fully document what was done (and not done). There are some idiots who will drive for 4 years and 40,000 miles with no oil changes until their engine dies, then want to blame the manufacturer. Clearly that's not what happening here, of course.

 

[Cujet]

The wording is unfortunate and deliberately misleading. Sure, it may not matter for warranty claims if you are diligent enough with your documentation, but it sure matters in the Carfax/detailed records. The word "maintenance minder" appears to mean the vehicle was indicating it was due or overdue an oil change. This is deliberate.

I now video myself performing the oil changes, with a very clear opening of the Mobil 1 jugs and pouring them into the engine, along with the ODO reading.

 

[Tdbo]

You turned down the "Wallet flush."
They got their "Feels" hurt.
So what.
Keep your own service records to show that things are done in a timely manner.
Just because they suggest something does not mean that it is necessary, valid or required by the Mfr.

 

[The Critic]

Regardless of how immaterial the items are, it is a customer responsibility to perform all of the items listed under the A or B primary service when due. The dealer does not have to perform the services, but it should be performed by someone and documented accordingly.

The dealer is simply advising that they performed the oil change and not all of the inspection items on the A or B service lists. Just keep your own, separate maintenance record that outlines your completion of those items.

 

[Glenda W.]

My records are filled with customer declined BG flush services….

 

[4WD]

My records are filled with customer declined BG flush services….

Are you against those ? Reason I ask is I have always done my own ATF - but the ‘22 Tahoe is under a dealership extended warranty - and they do allot of the BG jobs … (I never got one before) … BiL had great success … 4L for 400k !
The 10 speed has that ignorant crossover pipe in the way too …
Price is not bad …

 

[ecotourist]

That is probably the standard/recommended/required wording for a declined service, which is a bit unfortunate.

He's just covering his butt. Some people don't change their oil ever, then blame someone else.

 

[Urshurak776]

If you looked at carfax, dealer maintenance record for any of my cars, you would think I do NO maintenance. Nothing documented. Zero. I get texts from Mazda for my two cars all the time asking me to make an appt with Mazda as my "service is due." Delete.....

Since we are all members here at BITOG, you know that is bunk. I have a maintenance record and receipts for everyhting I do. Thats what you need for warranty.

 

[ATex7239]

You declined a service and they wrote down that you declined a service. I feel like that pretty much is what happens everywhere. I think they’re just covering themselves versus being out to get you.

You: I’ll take the number # 1 with no pickles.

Receipt: number #1 - no pickles.