For those of you who own and/or operate an independent auto repair shop, I have a few questions pertaining to your fluids purchases and how you price them to customers. First, what do you use, and how do you price/package it for the customer? Include what you pay for it and how you receive it(i.e. 12 qt. cases, 55 gal. drums, etc.) please. Second, have you had any luck doing "specials" for customers. Say maybe, a 5 quart change and filter for $xx.xx. While we're at it, what about service parts such as brake pads, wiper blades, spark plugs, etc. I ask because, I'd like to try convincing my father to look into these things more in depth. Business has slacked terribly for all the indie repair shops in the area. I'm hoping maybe we could experiment with specials on routine services, to wrangle in new customers and re-entice our old customers. The big issue I think the industry is suffering with is, we have acquired a Nissan dealership who has a "no credit/no problem" policy. People who use to spring for an engine replacement, head gaskets, transmission replacement, etc., now just take the affected auto to the Nissan place, and drive off in a new Versa or Sentra. Now, I'm not knocking the Nissan place. My view is that if the Nissan dealer is selling cars a making money in our own, then the town is making money. We just need to adjust to compensate for the loss of major repair. Any advice is welcome, and thanks in advance.