Sad comedy of errors

[Papa Bear]

I palced an order on-line with thepartsbin dot com and asked them to please ship my parcel to the UPS Customer Counter on Cicotte in Detroit, Hold for me with my name and phone number.

The guy says "sure", takes my credit card and processes it for the agreed total. A while later I get an email saying that they were shipping my parcel to :
"My Name"
6061 Cicotte
Detroit MI 48210 ....... VIA FEDEX !!!!

I emailed thepartsbin and also tried to correct the error by telephone, spent almost 90 mins total on "hold" trying to get some customer service help.

Long story short, the parcel was taken by FEDEX to the UPS Customer Counter in Detroit and the delivery was naturally "refused". I ended up calling FEDEX and having them hold the parcel in Livonia, MI at their warehouse and our son drove there and retrieved the package.

I never received a return email from thepartsbin about my plight..... I would have to give them a "failing grade" for their inability to process or correct an order. They were either unwilling or unable to fulfil their transaction as requested .. neither explanation is acceptable.

 

[Johnny]

I'm hoping your son lives close to Livonia, MI. Your lucky you got a hold of FedEx and they agreed to hold it for you.

 

[Spartanfool]

Cicotte Center. You are a brave man. Not a nice part of Detroit.

 

[Papa Bear]

Originally Posted By: Johnny
I'm hoping your son lives close to Livonia, MI. Your lucky you got a hold of FedEx and they agreed to hold it for you.


No, Johnny, he lives in Windsor, ON across the bridge from Detroit. Cicotte Center is in a bad part of the city but it isn't too far from the Ambassador Bridge and makes a convenient pick-up point. Livonia is quite a bit further away and the kid was really helping out the old man by going there to retrieve the package.
Livonia isn't a Customer Center and are only open from 4-7pm for this kind of transaction. It was a Canadian FedEx girl in Mississauga, ON that facilitated the pick-up in MI.

 

[mechtech2]

Online shopping is great when it works right.
But all sorts of headaches and heartbreaks when it does not.
Like insurance companies, they are your best friend when they are selling something.
But when problems arise, you are a stranger.

 

[Loobed]

This is why our country is going down the tubes. People can't think anymore. They are given limited options on a computer and thats all they can do.

 

[bigmike]

This guy's previous job involved baking: