Rock Auto - new hose with damage, now what ?

[Cressida]

I just got "new" heater hoses from Rock Auto and see the damage on this one.

Would you install this hose? It's a bear to get at to replace. I don't think it's all the way through, but I've already got 30 year old hoses that don't have abrasion or cuts like this, and there is no excuse for sending out product like this IMO. The ends fit so loose it makes me wonder if it's already been installed before and someone slapped a new label on it for resale... ? ?

How would you handle this with Rock Auto? They make it very hard to contact them and will probably tell me I can return it at my expense. I think I will have to draw the line on that and tell them they will be paying for the return if I don't use it.

 

[fantastic]

I would not install that especially if it's for coolant or something.

 

[dishdude]

I wouldn't install that either.

 

[cptbarkey]

This seems like an open/shut case with Rockauto customer service. I have returned parts at their expense. Make your case, good luck.

 

[andrew_j]

I just got "new" heater hoses from Rock Auto and see the damage on this one.

Would you install this hose? It's a bear to get at to replace. I don't think it's all the way through, but I've already got 30 year old hoses that don't have abrasion or cuts like this, and there is no excuse for sending out product like this IMO. The ends fit so loose it makes me wonder if it's already been installed before and someone slapped a new label on it for resale... ? ?

How would you handle this with Rock Auto? They make it very hard to contact them and will probably tell me I can return it at my expense. I think I will have to draw the line on that and tell them they will be paying for the return if I don't use it.

View attachment 249991

Go to their returns section of website and tell us what happens. Stuff happens , it’s not a big deal.

 

[Chevyc10]

Return and they should pay return freight. Shipping probably more than hose cost, they should just refund you. If all else fails dispute with credit card company.

 

[skyactiv]

That hose looks very old to me.

 

[slacktide_bitog]

They should refund you with no problem, since it is defective. You will not have to pay return shipping.

 

[PKFan]

They'll make it good, I suspect. I had a radiator delivered with dents in some of the fins and they replaced it without even requiring a return. They requested pics and I had a replacement in a couple of days.

 

[TomYoung]

Go to their returns section of website and tell us what happens. Stuff happens , it’s not a big deal.

Agreed. I have returned things to them a few times... never a problem and their website works fine.

 

[CarbonToast]

Returns have been no hassle for me. Had a hub assembly with a broken wire. No problem to return and they dispatched a replacement immediately.

 

[Cressida]

Thanks for the help and comments. I will report to Rock Auto.

 

[D60]

Their website doesn't allow you to go back and change your answers to their multiple choice questions, so be sure to answer correctly the first time.

That said I haven't had problems overall and their returns are usually easy.

 

[Rhymingmechanic]

I think you'll have the choice for a refund or a replacement. Depending on the price, they may not even require the hose to be returned.