Okay, I'm in rare form today and I need to vent so bare with me. I often see posts here about clueless individuals that work in auto parts stores, but don't ever remember hearing from guys or girls that work in auto parts stores.
Most of the guys I work with are also part time a few hours every week, we all have full time jobs not related to automotive, just a bunch of middle aged guys working there for the 20% discount to fix our rides.
Last night was really busy, the phone rings and I answer it, Thanks for calling Advance this is John how can I help you, Hi John this is Jason I need to see if you have a CV axle, I say what year, make and model is your vehicle, he says do you need to know that, I say yes, he pauses for a second as if he's asking someone, then says 2003 Hyundai Elantra, Give me a second to look that up, I then say do you need the drivers side or passenger side, he says I need both. I reply I have the drivers side in stock, as I'm scrolling down to check the passenger side, He calls me a [censored] idiot and hangs up the phone... Whats up with that?????
That's only one of the countless examples I could give you. I give a few more just for the fun, After paying for oil and filter customer pulls car around back of building by warehouse door, then comes back in store to tell us and ask how long will the oil change take...lol
In my 53 years on this earth I have never asked the counter person to look up my oil filters, I have always used the book by the filters. I never knew maybe 5% of the customers do it themselves. They come to the counter, I look it up, go get it, then ask what brand and weight oil do you use. They say whatever is on sale, I ask what weight, they say I'm not sure can you look it up, I do and say your vehicle uses 5W-30 they say I always use 20W-50 (in a 90's Toyota Corolla)so give me that. Okay if that's what you want...lol
I never, never, never get into an oil related conversation. I give them what they want unless they ask what I recommend.
Sorry for the long post, "Retail Sucks"
I feel so much better now, any parts people out there with some funny stories?????
Most of the guys I work with are also part time a few hours every week, we all have full time jobs not related to automotive, just a bunch of middle aged guys working there for the 20% discount to fix our rides.
Last night was really busy, the phone rings and I answer it, Thanks for calling Advance this is John how can I help you, Hi John this is Jason I need to see if you have a CV axle, I say what year, make and model is your vehicle, he says do you need to know that, I say yes, he pauses for a second as if he's asking someone, then says 2003 Hyundai Elantra, Give me a second to look that up, I then say do you need the drivers side or passenger side, he says I need both. I reply I have the drivers side in stock, as I'm scrolling down to check the passenger side, He calls me a [censored] idiot and hangs up the phone... Whats up with that?????
That's only one of the countless examples I could give you. I give a few more just for the fun, After paying for oil and filter customer pulls car around back of building by warehouse door, then comes back in store to tell us and ask how long will the oil change take...lol
In my 53 years on this earth I have never asked the counter person to look up my oil filters, I have always used the book by the filters. I never knew maybe 5% of the customers do it themselves. They come to the counter, I look it up, go get it, then ask what brand and weight oil do you use. They say whatever is on sale, I ask what weight, they say I'm not sure can you look it up, I do and say your vehicle uses 5W-30 they say I always use 20W-50 (in a 90's Toyota Corolla)so give me that. Okay if that's what you want...lol
I never, never, never get into an oil related conversation. I give them what they want unless they ask what I recommend.
Sorry for the long post, "Retail Sucks"
I feel so much better now, any parts people out there with some funny stories?????
