Rant about USAA Insurance

[cheech279]

As my wife served as a nurse in the U.S. Navy, we have been insured by USAA for 38 years while living in PA, VA, NC and FL. However, on our recent move from NC back to PA, I decided to pull the plug on USAA and switch to Amica Insurance. Yes, there was an annual savings of about $425 with Amica for combined automobile, renters and umbrella insurance, but I did this because in my experience the level and quality of policy service and claim service we have received from USAA has declined steadily over the years. I attribute this to the company's expansion in the marketplace (too many TV ads to increase membership). I will miss the annual distribution check that USAA issues to its members, but I've already experienced improved service and a superior website with Amica.

 

[danstraylee]

The best suggestion I can give that will save you thousands a year is to have a broker who shops insurance for you annually.

 

[97K15004WD]

Sorry to see you go. Did you get your SSA check from USAA?

 

[Kira]

Thanks for the report.

My single contact with USAA couldn't've been smoother.
A lady backed into my car 7 years ago. We exchanged.
I called USAA. They knew my name and suggested 3 nearby auto shops.
Zip-zap, done.

 

[Zee09]

I had a house several years ago with Progressive at $3500. a year
Called Amica...was over $10k
In Maryland

 

[edyvw]

I would say USAA insured 80% of my neighborhood. Now? Highly doubt 50%. Actually, State Farm is the most popular.

 

[CKN]

As my wife served as a nurse in the U.S. Navy, we have been insured by USAA for 38 years while living in PA, VA, NC and FL. However, on our recent move from NC to PA, I decided to pull the plug on USAA and switch to Amica Insurance. Yes, there was an annual savings of about $425 with Amica for combined automobile, renters and umbrella insurance, but I did this because in my experience the level and quality of policy service and claim service we have received from USAA has declined steadily over the years. I attribute this to the company's expansion in the marketplace (too many TV ads to increase membership). I will miss the annual distribution check that USAA issues to its members, but I've already experienced improved service and a superior website with Amica.

This has been a common theme across many platforms on the web.

 

[JayhawkRoy]

Going back to 1973 I never got USAA to come close to State Farm pricing in three different states I was assigned to, including Germany. I gave up. My trusted body shop owner says the easiest to work with is State Farm and USAA.

 

[CKN]

Thanks for the report.

My single contact with USAA couldn't've been smoother.
A lady backed into my car 7 years ago. We exchanged.
I called USAA. They knew my name and suggested 3 nearby auto shops.
Zip-zap, done.

How a company performed 7 years ago and how they perform today can differ. FYI.