Originally Posted By: Garak
No, but when one works in a field, one should have some degree of expertise. What would you call a heart surgeon that didn't know anything about anatomy? A police officer that didn't know the law? A mechanic that couldn't use a wrench?
I'm not saying a counter person should have all the application catalogs memorized, but knowing a bit about what they sell is beneficial.
that is correct. experience is preferable but calling someone an idiot do to lack of knowledge and training is a fools play. You can call the management an idiot for lack of team member training. My GM,myself,and my newer team members all have automobile experience prior joining Advance auto. However reading some of the post' on this thread makes me a bit [censored]. people can be disgusting. You walk in my store with that attitude you'll be pointed back out. call customer support all you want , harresment by "customers" will not be tolerated. Sometimes i feel like people forget that us parts people are just that, people also.
