Props to RockAuto on this one

[Klutch9]

I'll start by saying that I order quite a bit from Rockauto. Every experience has been nothing but positive, with the exception of one order last year... I had ordered some motor mounts for my Miata and, as it went, these motor mounts had the same design 'flaw' that many other aftermarket mounts for this car did; they had an improperly located ear that made it hard to mount. Rockauto refused to ship it back for free because in their words, "we haven't heard any other complaints about this, so we can't do anything". This is despite the fact that you can find post after post online about this issue. Anyway... Long story short, I gave up, and the mounts worked just fine.

Fast forward to today: Just under a month ago, I ordered a TYC branded blower motor for the Fusion in my sig. Earlier this week, it failed in a spectacular fashion when it started vibrating something fierce, and smoke poured out of the vents accompanied by the smell of burning electronics. I got around to calling Rockauto today for a warranty exchange, and they told me that they were out of stock (I bought the last one). Since that was the case, and the manufacturer for this part does not require defective parts to be returned, the gentleman on the phone issued me a full refund, including shipping, without my even asking. He did this on my word alone and nothing else. I have to say, two thumbs up to Rockauto on this one.

You've earned my business for many orders to come.

I'll be disassembling the motor and using the spare good parts to rehab the bad motor it replaced.

 

[sdowney717]

The details about refund-warrantee are all in the wording at Rock Auto.
I bought a dealer closeout oil pressure switch 2 months ago. I just got around to installing it and it was defective brand new unused. I called Roach Auto and he told me they could do not a thing for me as 30 days had elapsed and I was so out of luck. And the phone rep said their managers are hard about sticking to their policies as shown in the description when you buy from them. So I bought a junk product from one of their junk sellers that turned out to a truly you get what you pay for experience with them.

 

[kschachn]

I fail to see how this is an issue with RA. If you ask me it seems more like a comprehension problem with the purchaser.

Originally Posted By: sdowney717
The details about refund-warrantee are all in the wording at Rock Auto.
I bought a dealer closeout oil pressure switch 2 months ago. I just got around to installing it and it was defective brand new unused. I called Roach Auto and he told me they could do not a thing for me as 30 days had elapsed and I was so out of luck. And the phone rep said their managers are hard about sticking to their policies as shown in the description when you buy from them. So I bought a junk product from one of their junk sellers that turned out to a truly you get what you pay for experience with them.

 

[Joel_MD]

Glad to hear you had a good experience with RockAuto refunding your money for a defective blower motor.

I buy quite a lot of stuff from RockAuto. On things like wiper blades and brake parts their prices are hard to beat. Unfortunately they don't carry the EBC brand, so recently when I did the brakes on my Dodge Ram I had to source the rotors and pads from elsewhere.

 

[sdowney717]

Originally Posted By: kschachn
I fail to see how this is an issue with RA. If you ask me it seems more like a comprehension problem with the purchaser.

You ever get angry when you bought something that turned out to be a dud? Well I did, luckily it was only a $6 part, so you see Rockauto sells a lot of cheap crudware, it certainly suckered me into purchasing the item based on price. I have a certain hopeful expectation that a part is what a normal person will expect to function as advertised.
Over the years, I likely have bought a few hundred dollars worth from Rock Auto.

Part was an E-TRON PS10 oil pressure safety switch. I replaced that bad purchase with a Wells PS98. Already looking at the terminals I see the Wells design prevents the terminal from slipping into the black plastic housing which is what the Etron did causing it to fail. The Etron terminal was loose in the switch, a manufacturer defect, crudware product sold by Rock Auto.

Originally Posted By: sdowney717
The details about refund-warrantee are all in the wording at Rock Auto.
I bought a dealer closeout oil pressure switch 2 months ago. I just got around to installing it and it was defective brand new unused. I called Roach Auto and he told me they could do not a thing for me as 30 days had elapsed and I was so out of luck. And the phone rep said their managers are hard about sticking to their policies as shown in the description when you buy from them. So I bought a junk product from one of their junk sellers that turned out to a truly you get what you pay for experience with them.

 

[linkbelt]

Always has good customer service from R.A.!

 

[dlundblad]

Originally Posted By: sdowney717
The details about refund-warrantee are all in the wording at Rock Auto.
I bought a dealer closeout oil pressure switch 2 months ago. I just got around to installing it and it was defective brand new unused. I called Roach Auto and he told me they could do not a thing for me as 30 days had elapsed and I was so out of luck. And the phone rep said their managers are hard about sticking to their policies as shown in the description when you buy from them. So I bought a junk product from one of their junk sellers that turned out to a truly you get what you pay for experience with them.


Closeout items have a 30 day warranty and you tried returning it after 60. I dont see the problem.