I've had the custom WeatherTech floor liners in my SUV for about 5 yrs. Recently they have become very tacky/sticky to the touch. So much so that I didn't want to put them back in after cleaning. So I emailed their customer service with a nicely worded complaint. They quickly responded asking when, where I had purchased them and name and zip code for my purchase. I wasn't sure that I remembered who I got them from but said maybe Carid. They could not find any records so asked me to photograph the numbers stamped on the bottom. The day she got the pic, she came back and said a replacement set was on the way. She explained that one of their past supplier had sent them sub-standard material and that they had a batch of these liners become sticky. They now make their own material here in the US and I should not have that problem again.
I gotta give props to a company that stands behind their products years later with no receipt. And they were honest about it.
So let this influence you if you are considering buying their products.
I gotta give props to a company that stands behind their products years later with no receipt. And they were honest about it.
So let this influence you if you are considering buying their products.