If that had been my car I probably wouldn't have gotten mad. It was a fair situation.
You would have lost me as a customer though.
That's the other problem with people today. Why? Most shops, even dealerships, would never have owned up to what happened. Being in this biz I see lots and lots and know lots and lots. There isn't a shop anywhereâ€”not even a 1 owner mechanicâ€”that hasn't messed something up. I have just over 100 employees between my towing comonay, service center and car lot and my shop has 8 indoor bays and one outside lift for medium duty trucks. (Mostly dedicated to my own tow trucks) My job is lead babysitter. All you can mostly (not all, I do have some very excellent staff but they are the minority) hire today are lazy and entitled people. There is almost no such thing as a mechanic anymore. They are parts changers. I have one solid guy about 65 that can diagnoses and it's what I consider a "real" mechanic and one other guy about 45 that's pretty close. The rest of my "so-called" mechanics can read you what's on the scanner and sometimes change parts. Most of my guys are from dealerships btw. I target hiring dealership mechanics bc they have more training programs. The guys at my shop make more than at the dealerships. They have the same problems. Most have 1-2 diagnosis people that's can really be considered a true mechanic.
So my question......why loose as a customer. Isn't doing the right thing something you WANT a business to do? The lost you as customer is what encourages biz to do the wrong thing. It's backwards.
A few years ago had a local lawn spray company owner call me. I used his company bc it was local like me. Not one of the big names. He calls and tells me when they sprayed my yard...and everyone else's on that's trucks route....their tech made a mistake in the mix. Told me my lawn would be dying but he had all new sod already on order and wanted to let me know he was going to replace it ASAP. I recommend this guy everywhere and let him advertise at my shop too. The fact he called me and owned up makes me a customer for life.
Finally if my insurance handled it they would cut the lady a check for $500. Goodby. That's the value of the car w 300,000 miles. That's how insurance works.