Originally Posted By: crazyoildude
Lemon Law packs a powerful punch so the dealers should think twice because they lose millions every year to Lemon Law claims
Dealers don't lose a dime to Lemon Law. Lemon Law claims are handled by the manufacturer exclusively. Any buy back or compensation is through the manufacturer.
If the dealer is looking for service records, then it is because the manufacturer has requested proof of service. They are within their rights to expect an owner to keep records. It is not an underhanded way of denying claims. Every car comes with a maintenance log book. Just use it.
A warranty is not a warm fuzzy thing that you get so you can do whatever you want, and get stuff fixed for free by people who have no idea who you are or how you maintain your vehicle.
A warranty is a legally binding contract between the owner and the manufacturer (not the dealer), under which both the manufacturer and the owner have certain responsibilities and obligations. If the owner does not provide required proof of maintenance, then the manufacturer does not have to fix their car under warranty.
The second a customer threatens to pursue a Lemon Law claim, most dealers are going to pull back and wait for instructions from the manufacturer reps before addressing any further concerns from the customer.
In my years in a dealership service department I have never seen a customer successfully gain satisfaction via Lemon Law.
