I drained the oil in my motorcycle and discovered that I didn't have an oil filter. Off to the cycle shop.
"Can I help you"?
"Yes, I need an HF-138 there on the second shelf, 2nd from the left".
"What model and year motorcycle"?
I tell him, and he looks it up and then says that's not the correct filter. I tell him that HF says that it is. I do the phone lookup and show him. "Sorry, I can't sell you that filter unless we have a match". Bottom line is that he wouldn't sell me that filter.
A complaint to management fell on deaf ears. So, off to the parts store and get a Wix filter off the shelf. They didn't even ask me what I wanted it for.