In FL I'm dubious that AWD is needed. I drove a couple of 2014 Sienna's and there were kinda big--might be a big change if they drove the previous generation. I thought Caravan was a better vehicle, felt better and should be cheaper.
Anyhow. Doesn't sound like they are 5 and done sort of people, but, might as well ask if they plan to own for 15 years and 200k. That might sway the decision a bit. In the end though, you can't beat some test drives. Minivan to CUV (?) might be a big change, but that might be what they are after. Drive a bunch, even the ones you don't want to buy, just to get a feel for what is out there.
Anyhow. Doesn't sound like they are 5 and done sort of people, but, might as well ask if they plan to own for 15 years and 200k. That might sway the decision a bit. In the end though, you can't beat some test drives. Minivan to CUV (?) might be a big change, but that might be what they are after. Drive a bunch, even the ones you don't want to buy, just to get a feel for what is out there.