Ordered some Amsoil, problem...

[98LSC32V]

According to UPS the shipment was damaged in shipping, what happens now?

 

[CBDFrontier06]

Since you've already paid for the product and shipping, file a claim with UPS. They should send you a check for the total.

 

[Cutehumor]

was the item insured?

 

[Robert1955]

If it was damaged during shipping, refuse the delivery. Amsoil will inspect the returned product and reship you your order. If you found damage after delivery call Amsoil at 1-800-956-5695 for damaged product information. Hope this helps.

 

[XPR]

Originally Posted By: 98LSC32V
According to UPS the shipment was damaged in shipping, what happens now?


I would contact your dealer or Amsoil directly and give them your order number and/or details. Then Amsoil will ship you a replacement and let you know if you need to deal with UPS or they will.

 

[Titan]

The shipper has to file the claim. The receiver has to keep all packing material and damaged items for proof of damage as well as adequate packing.

 

[98LSC32V]

I never received the package, it wasn't even delivered to me. I called Amsoil and they are taking care of it.

 

[PT1]

Maybe the UPS guy needs an OC

 

[Edmond]

I believe the shipping rate for all UPS shipments also includes insurance up to $100

 

[o2man98]

Originally Posted By: 98LSC32V
I never received the package, it wasn't even delivered to me. I called Amsoil and they are taking care of it.


AMSOIL is VERY good at taking care of damaged packages. Out of a couple hundred orders a month I would say I have 2-3 damaged by UPS and they take care of it ASAP. Anything from leaking bottles to CRUSHED filters, I have seen it all. Have no worries!