Originally Posted By: Drew99GT
bubbajoe, thanks for that link to av-test.org
Do you know any details of AVComparative's testing methodology that Norton disagrees with?
The file detection testing apparently is the only part they disagree with. I don't know what they (AV-comparatives) changed in that test for 2012. Neither AV-comparatives nor Symantec have given any indication what was changed in the file detection methodology. Symantec maintains that Real World detection and real world cleanup are far more important tests:
"Symantec has long been an advocate of independent “whole product” or “real-world” tests that most closely represent the interests of consumers and utilize all of the proactive technologies provided with a product, as opposed to “static” tests that only test an individual component. Currently AV-Comparatives does not offer a subscription focused solely on these “whole product” or “real-world” types of tests. At this time, Symantec has chosen not to subscribe to AV-Comparatives’ testing program for 2012. Our philosophy is to participate in tests that have high relevance and meaning for consumers, and most accurately align with their real-world need for comprehensive protection and machine cleanup from evolving online threats. We will continue to seek out and participate in a range of tests that meet these standards to measure our products’ efficacy and performance."
"As the threat landscape has changed, our protection and repair technologies have evolved and multiplied to protect against many new threat vectors. As a result, there is a need for a broader and more comprehensive set of tests, often called “whole product” or “real-world” tests, to measure this increased coverage and emulate the consumer experience. Additionally Symantec has also strongly supports remediation or “clean-up” tests where a computer is infected then a security product is tested to see how well it can remove the infection from the a computer. "
Norton forums
^^^ page 2 and page 4