I have read stories on here about Walmart customers needing help but today was a first for me. My girls were girl shopping and i was killing time checking out the oil aisle. A gentleman some years older began looking for a filter. After a few minutes he walked off and came back a short time later with the "assistant store manager". This is where the fun began.I was close enough to overhear the conversation and listen to the "assistant manager" give him the part number PH2. I knew instantly it was wrong as the man was looking for an air filter. After watching the "assistant manager" look for a PH2 in the air filters and explain to the gentleman they were out and should have some in a couple days. I excused myself and asked the man once again for his vehicle make model and year. The "assistant manager was looking at the wrong vehicle to begin with along with the wrong part number. I proceed to walk over pick up the proper filter and hand it to the gentleman, you would thought i had handed him a check to pay off his truck. I am not the brightest crayon in the box i will be the first to admit that but with so many people out if work and they have morons like this working it's discouraging at best. Rant over. Also helped another man get the proper oil filter for his car along with a jug of Pennzoil Conventional 5w30. Think i will apply. NOT!!
My Walmart Customer Service Job!
- Thread starter 4ever4d
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JHZR2
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Good deeds for the day!
Wal Mart should not even attempt to emulate a real auto parts store.They have no training of any kind,and a lot of people wind up in real parts stores anyway after getting no help/wrong parts over and over.I partially blame the customer themselves,as you should know going in what Walmart really is,and to do your homework before walking into the place.Many non-mechanical types enter parts stores daily and with at least some info on their part,and walk out with the proper piece.With Walmart thats a "maybe".
When Walmart starts selling ball joints and mufflers,you know they have stepped over the line and need to step-up,or step aside.
When Walmart starts selling ball joints and mufflers,you know they have stepped over the line and need to step-up,or step aside.
Bravo!
It's nice to see that there are intelligent and educated folks at a FEW Walmart stores! Thanks for doing a great job and actually providing "customer service" it just about does not exist any Walmart in this day in age.
It is a scary thought that Walmart might start selling replacement hard parts for cars. I honestly don't see them doing it because of the liability issues, and while the chain auto parts stores are pretty marginal these days you can bet that very few customers getting such parts at Walmart would ever have a successful repair as a result.
It's nice to see that there are intelligent and educated folks at a FEW Walmart stores! Thanks for doing a great job and actually providing "customer service" it just about does not exist any Walmart in this day in age.
It is a scary thought that Walmart might start selling replacement hard parts for cars. I honestly don't see them doing it because of the liability issues, and while the chain auto parts stores are pretty marginal these days you can bet that very few customers getting such parts at Walmart would ever have a successful repair as a result.
Originally Posted By: 4ever4d
Think i will apply. NOT!!
I think you should! I don't have a clue as to what you do now, but with your obvious supreme intelligence over the "morons" that work there, you'd be running the place in 6 months.
IIRC, the manager of even a small Walmart makes 80 to 100k.
Easy money!
Think i will apply. NOT!!
I think you should! I don't have a clue as to what you do now, but with your obvious supreme intelligence over the "morons" that work there, you'd be running the place in 6 months.
IIRC, the manager of even a small Walmart makes 80 to 100k.
Easy money!
Originally Posted By: chainblu
Originally Posted By: 4ever4d
Think i will apply. NOT!!
I think you should! I don't have a clue as to what you do now, but with your obvious supreme intelligence over the "morons" that work there, you'd be running the place in 6 months.
IIRC, the manager of even a small Walmart makes 80 to 100k.
Easy money!
I am unfortunatly currently unemployed due to company restructure. I fully agree that they are no where near worth what they make. I will have to be much worse off than i am currently to work for Walmart. I have an old friend who worked there for a short time his remarks were "it is akin to slavery".
Originally Posted By: 4ever4d
Think i will apply. NOT!!
I think you should! I don't have a clue as to what you do now, but with your obvious supreme intelligence over the "morons" that work there, you'd be running the place in 6 months.
IIRC, the manager of even a small Walmart makes 80 to 100k.
Easy money!
I am unfortunatly currently unemployed due to company restructure. I fully agree that they are no where near worth what they make. I will have to be much worse off than i am currently to work for Walmart. I have an old friend who worked there for a short time his remarks were "it is akin to slavery".
Originally Posted By: chainblu
Originally Posted By: 4ever4d
Think i will apply. NOT!!
I think you should! I don't have a clue as to what you do now, but with your obvious supreme intelligence over the "morons" that work there, you'd be running the place in 6 months.
IIRC, the manager of even a small Walmart makes 80 to 100k.
Easy money!
The problem is you have to work with the, um, how do I say it nicely....."less able bodied and feeble minded" underlings.
Having poor staff can make for a very miserable job as a manager at any job.
Originally Posted By: 4ever4d
Think i will apply. NOT!!
I think you should! I don't have a clue as to what you do now, but with your obvious supreme intelligence over the "morons" that work there, you'd be running the place in 6 months.
IIRC, the manager of even a small Walmart makes 80 to 100k.
Easy money!
The problem is you have to work with the, um, how do I say it nicely....."less able bodied and feeble minded" underlings.
Having poor staff can make for a very miserable job as a manager at any job.
Originally Posted By: 2Fast4U
If someone is too dumb to look up a part number for their car then they should not do any work on it.
You are probably correct. This was an older man with his sweet little wife trying to save himself some money. I have no problems helping anyone if i can especially when a moron dosen't.
If someone is too dumb to look up a part number for their car then they should not do any work on it.
You are probably correct. This was an older man with his sweet little wife trying to save himself some money. I have no problems helping anyone if i can especially when a moron dosen't.
I find myself doing the same when I'm in there. Can't help myself! The counter person can't answer questions about why the customers tires are worn a certain way either!
wm is not the srore sam walton starteed and made his career bettering. mr walton passed so did his company. its not the same since. thats a man we all miss dearly, wether we think about it or not.
ken colosky
ken colosky
IMO if you can't look up the part# in the few filter part# books they have laying around your best bet is to have someone else work on your car. You go to store's like Walmart for the cheap prices, not to get help from specialize people in whatever dept. your shopping in.
98% of the people working at Walmart are only there to restock and try to keep the products on the shelves straight.
I can't complain about Walmart my shelf. My wife has worked for them for 13 years now. Her pay is good for what she does, with a healthy 401K, full stocks, Health and Life Ins. for the full family, 3 weeks paid vac, and a steady job. I'd say they have treated my family better then alot of the other big corporations in this country have done to other family's. In regards to cutting wages,benefits,and jobs.
That's my 2cents.
98% of the people working at Walmart are only there to restock and try to keep the products on the shelves straight.
I can't complain about Walmart my shelf. My wife has worked for them for 13 years now. Her pay is good for what she does, with a healthy 401K, full stocks, Health and Life Ins. for the full family, 3 weeks paid vac, and a steady job. I'd say they have treated my family better then alot of the other big corporations in this country have done to other family's. In regards to cutting wages,benefits,and jobs.
That's my 2cents.
Nothing wrong with asking. I never look up parts and ask by # at autopart store or chain. I let the counter parts do it. It is not always obvious where the books are in Walmart which is what the manager should have done.
Give the guy a break, changing an air filter is relatively simple on most vehicles and he likely saving $30-50 in labor charges + the bit of parts markup.
I think if you walk into Walmart with no expectations you are fine. If you demand service go elsewhere. I have no faith to even ask an employee where an item is. There a few who know there jobs and have been there but majority its a transient job.
Give the guy a break, changing an air filter is relatively simple on most vehicles and he likely saving $30-50 in labor charges + the bit of parts markup.
I think if you walk into Walmart with no expectations you are fine. If you demand service go elsewhere. I have no faith to even ask an employee where an item is. There a few who know there jobs and have been there but majority its a transient job.
Originally Posted By: 2Fast4U
If someone is too dumb to look up a part number for their car then they should not do any work on it.
Of course you're completely discounting the possibility that one of the guy's kids said "sure Dad, if you buy it, I'll change the filter for you when I visit this weekend." Or the kid offered and Dad thought he'd help out by saving the kid a trip to the store to get it.
If someone is too dumb to look up a part number for their car then they should not do any work on it.
Of course you're completely discounting the possibility that one of the guy's kids said "sure Dad, if you buy it, I'll change the filter for you when I visit this weekend." Or the kid offered and Dad thought he'd help out by saving the kid a trip to the store to get it.
My wife worked at W-M for 6 1/2 years.
They fired her for clocking one minute late!
This was after the yearly evaluation after which she received a 45 cent an hour raise.
Fired another woman for the same thing that had been there 20 years.
They then had the gall to tell them that they would rehire them if they put in an application, of course at starting pay.
Needless to say, I don't think of W-M anymore.
They fired her for clocking one minute late!
This was after the yearly evaluation after which she received a 45 cent an hour raise.
Fired another woman for the same thing that had been there 20 years.
They then had the gall to tell them that they would rehire them if they put in an application, of course at starting pay.
Needless to say, I don't think of W-M anymore.
Left a word out-I don't think much of W-M anymore.
I was in China mart a while back and standing in the oil isle killing time. A guy there said he needed oil for his lawn mower and wanted to know what kind. I of course started asking questions about why brand of engine ect... He said all he knew is that it was painted black. lol Anyway, I sent him on his way with some Pennzoil 10w30w.
I have had the unfortunate experience of having to spend too much time in Lowes of late. I know somebody cant know everything about everything but that place is pathetic.
I have had the unfortunate experience of having to spend too much time in Lowes of late. I know somebody cant know everything about everything but that place is pathetic.
To the orginal OP, that was a good thing to do, helping the older man.
With that said, I give another story regarding WalMart, A good one BTW. My daughter who is 40 had another driver inform her her brakes lights were not working. I was to look at them and hopefully fix them that evening. She had to drop a Grandaughter off for Band at school and thought maybe WalMart could help. At that time the auto service was not busy so they proceded to check it out, 2 burned out bulbs, they replaced for the price of the bulbs.
Two weeks later I took 2 tires in to be mounted. Didn't want new stems, or balancing, or disposal, just mounting at $5.00 per tire. When done the Service Mgr. told me they went ahead and replaced valve stems and balanced the tires for free. They thought it was best to do that for me, I offered to pay the extra, but the Mgr. would have none of it.
Not all WalMart stories are negitive, there are some good ones out there.
Will I continue to shop at WalMart? Most certainly. And not only because because of the price.
With that said, I give another story regarding WalMart, A good one BTW. My daughter who is 40 had another driver inform her her brakes lights were not working. I was to look at them and hopefully fix them that evening. She had to drop a Grandaughter off for Band at school and thought maybe WalMart could help. At that time the auto service was not busy so they proceded to check it out, 2 burned out bulbs, they replaced for the price of the bulbs.
Two weeks later I took 2 tires in to be mounted. Didn't want new stems, or balancing, or disposal, just mounting at $5.00 per tire. When done the Service Mgr. told me they went ahead and replaced valve stems and balanced the tires for free. They thought it was best to do that for me, I offered to pay the extra, but the Mgr. would have none of it.
Not all WalMart stories are negitive, there are some good ones out there.
Will I continue to shop at WalMart? Most certainly. And not only because because of the price.
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please NOTE there ARE real parts houses, just not at cheap is as cheap does.
In the older man's defense the last time I went to a W-M there wasnt any chart for picking out correct bulbs. I spaced on the one I needed for my Mustang and my iPhail wasnt getting coverage back there. The filter book was in tatters and had pages ripped out of it. They used to have a little computer thingy where you picked you car and they had filters and bulbs listed.
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