I used our family plumber for a job that was above my skill level.
I didn't want to but my mother lives down the road and she was afraid that he would see another truck-plumber at my house.
They used these guys since 1963.
I was unhappy with their attitude myself. So I called and asked for an appointment- read appointment...
Now I have limited water because of a twin pressure tank failed system and it was in place for 17 years- no issues.
( Different plumber- new house then)
I got a sermon on how busy they were and chastised a bit... I told them I don't need them that day but called for an appt.
He scheduled me and it was a 10 day wait. I told them I could streamline the process and I sent him a picture of the issue and told him I needed two pressure tanks, switch etc. He was not happy and said that it would take several
days to get that stuff and he needed a credit card upfront and so on.
I told him I'd get the stuff if it helped him out- he said okay do it.
Yesterday was the appt. at 8AM sharp. I got up 5AM and took the doors off the access area and laid out all
the parts and unboxed the pressure tanks etc. It was a walk in and get it done job. I even supplied the Teflon tape.
He calls at 8:30 and said he can get out there until 10AM because someone else has no water. At this point my
water stopped running two days ago. He shows up after 2PM no apology, no calls, nothing... Okay I remain calm
and keep my mouth shut and help him drain the tank and turn off everything. I supply a hose, bucket and tray and a extra
light for the area. Then I leave him alone.
He finishes the job- takes the old tanks and all of the brass hardware with him and even my spare pieces from the Water
Tee etc. But he leaves all the trash and boxes for me to take care of.
He hands me the bill with a religious pamphlet wrapped up in it and I cut him a check and I hand it to him
and he looks at it sternly for a minute and then smiles and walks away. He charges $125 and hour and a $79
service fee to come out. I think since he wasted 6 hours of my time he could have waived the $79 fee.
All of that aside he won't be back on attitude alone.
I didn't want to but my mother lives down the road and she was afraid that he would see another truck-plumber at my house.
They used these guys since 1963.
I was unhappy with their attitude myself. So I called and asked for an appointment- read appointment...
Now I have limited water because of a twin pressure tank failed system and it was in place for 17 years- no issues.
( Different plumber- new house then)
I got a sermon on how busy they were and chastised a bit... I told them I don't need them that day but called for an appt.
He scheduled me and it was a 10 day wait. I told them I could streamline the process and I sent him a picture of the issue and told him I needed two pressure tanks, switch etc. He was not happy and said that it would take several
days to get that stuff and he needed a credit card upfront and so on.
I told him I'd get the stuff if it helped him out- he said okay do it.
Yesterday was the appt. at 8AM sharp. I got up 5AM and took the doors off the access area and laid out all
the parts and unboxed the pressure tanks etc. It was a walk in and get it done job. I even supplied the Teflon tape.
He calls at 8:30 and said he can get out there until 10AM because someone else has no water. At this point my
water stopped running two days ago. He shows up after 2PM no apology, no calls, nothing... Okay I remain calm
and keep my mouth shut and help him drain the tank and turn off everything. I supply a hose, bucket and tray and a extra
light for the area. Then I leave him alone.
He finishes the job- takes the old tanks and all of the brass hardware with him and even my spare pieces from the Water
Tee etc. But he leaves all the trash and boxes for me to take care of.
He hands me the bill with a religious pamphlet wrapped up in it and I cut him a check and I hand it to him
and he looks at it sternly for a minute and then smiles and walks away. He charges $125 and hour and a $79
service fee to come out. I think since he wasted 6 hours of my time he could have waived the $79 fee.
All of that aside he won't be back on attitude alone.