So, my 2004 Ford Taurus (115,000 miles) had a weeping oil pan gasket seal which is very common for the 3.0 Vulcan. I had the dealership replace the gasket as I was far too busy at the time and I get 15% off parts/labor for buying the car there. So, they replaced the gasket and it continued to leak, in the SAME spot. It drips right onto the exhaust. I took it back a second time and they swore up and down it did NOT leak. I went round and round with the service manager and they finally added a dye to the oil and gave it back to me for a few days. After a few days I jacked the car up and sure enough, there was clearly a leak right where I said there was. So, the car went back a third time. A guy from the shop (Not the service manager) called today with a bad attitude proclaiming there is NO leak and my car is old with a ton of oil leaks (NOT true). So, I went round and round with him and he wanted me to drive it some more and bring it back. I politely told him no and informed him I was going to be speaking with the General Manager of the dealership. I then called the GM and left a voicemail. About 2 hours later I get a call from the service manager and he was HOT. We went round and round and round and round. We finally essentially agreed to disagree. He had personally smelled the burning oil smell when I took the car in the second time and he KNEW it was leaking somewhere. I told him to take it for a drive and get it warm and it would leak. I get another call from the service manager about 40 minutes later that begins with him apologizing up and down for his attitude and behavior. He then informs me they were unable to find a leak but he and the technician DID smell the burning oil smell. He said Ford would be paying for another R&R on the oil pan gasket and my car would not be delivered to me until the car was fixed correctly and NOT leaking or smelling of burning oil. He stated he had never seen a Taurus with that many miles that did not leak oil ANYWHERE (what a change from the previous shop guy's comment!!!). He commented on how clean the engine bay & engine were for the age/miles. This evening, the General Manager called my house and left a message wanting to know how today went and what can be done to help the situation. He said he would be mailing some stuff to me but did not elude to what it was. I figure it is just free oil changes and other stuff. So, they FINALLY made the situation right after almost two weeks. I will NOT be returning to this dealership and I WILL be contacting Ford about this, even though they did rectify the situation. They need to know about the idiots that represent them.