My dealer service experience.

[Bryanccfshr]

So I had changed my oil 2 months ago and needed to dispose of the used oil. I decided to go ahead and let the dealer do a 5 tire rotation driveline lube and inspect my battery and antifreeze in my 2010 FJ cruiser.

They have recently redone the service bays for maintenance service and there is a glass wall and a door so you can see them perform the service.

Pros.

They performed the service as I asked. The counter clockwise 5 tire rotation went as instructed. They greased up the driveline and gave me the life left on my battery and antifreeze.

I also had them install some fresh wipers ( no labor charge for those) The cost was 18.95 excluding the wipers which were 60 bucks but they are good wipers and there are three of them. I have learned that cheap wipers suck.

Cons.
I had to remind them to dump my old oil and had to ask for my wheel locks back..but I always check this stuff before driving off

For less than20 bucks I will let them keep seeing it every 5k for stuff I don't care to drag tools out of storage for.

Plus they are dog friendly, my dog felt like a superstar in the lounge.

 

[C1KLTX]

Good Story.

Not all dealers are bad. I know a lot are but not all of them.

 

[Bryanccfshr]

Being able to observe the work and yell directions helps.

 

[SatinSilver]

Nice, you can always have them replace just the rubber inserts of each blade. I think each one with labor installed is $12 each. Finally replaced the rear wiper insert since it was coming apart after 11 years.

 

[Bryanccfshr]

Yeah, I had changed to the [censored] rain X brand and needed to go back to the Toyota frames.

 

[JHZR2]

Ive generally had excellent service from dealers.

 

[Torrid]

Originally Posted By: Bryanccfshr
Yeah, I had changed to the [censored] rain X brand and needed to go back to the Toyota frames.


I have OEMs on the Jag that are over a year old and are superb. I just put Bosch Icons on the Lincoln, though they are pricey. The pair was $50 but perform excellently. I may be stuck with OEM blades for the Jaguar due to the design of the windshield washer. At least OEM is guaranteed to fit.

 

[GiveMeAVowel]

Originally Posted By: JHZR2
Ive generally had excellent service from dealers.


I bet you win the small lottery prizes too.

 

[CKN]

Dealers get no respect here. But twenty year old Crown Vics, Michelin tires that have short tread life (Defenders)or dry rot do.

It's just another beautiful day here on BITOG!

 

[GiveMeAVowel]

Originally Posted By: CKN
Dealers get no respect here.


Until the "good" stores are the RULE, not the RARE exception they will never get respect here, why should they.

More importantly the "good" stores should be pushing to get the rest of them to shape up!

 

[crazyoildude]

Dealers are wising up a little these days they realize that when they are crooks they have no work after about 8 months because today anyone can check anything online.. As for the glass so you can see them that is a plus..
Just don't take your eyes off of them...
Being so dishonest for so long most of the crooks lost tons of non warranty work.. I am friendly with a couple of the managers because we did lots of engine work and they all say the same thing in their words the good old days are gone..
I always ran my shop 100% honest, no bull ever if we screwed up we admitted it and corrected the problem. We always had a great reputation.. Now because of the internet and all the other good things to expose crooks they finally realize it pays to be honest or in some of these guys as honest as they can be..

 

[Shellguy]

Originally Posted By: crazyoildude
Dealers are wising up a little these days they realize that when they are crooks they have no work after about 8 months because today anyone can check anything online.. As for the glass so you can see them that is a plus..
Just don't take your eyes off of them...
Being so dishonest for so long most of the crooks lost tons of non warranty work.. I am friendly with a couple of the managers because we did lots of engine work and they all say the same thing in their words the good old days are gone..
I always ran my shop 100% honest, no bull ever if we screwed up we admitted it and corrected the problem. We always had a great reputation.. Now because of the internet and all the other good things to expose crooks they finally realize it pays to be honest or in some of these guys as honest as they can be..


well said!

 

[saltyroads]

I work at a toyota dealership and we go through lube techs like crazy because the pay is [censored]. Always have to train the replacements constantly, we had a few not tighten the lugnuts on a wheel, one didnt tighten a drain plug on a rear diff, another ran an engine with no oil, all terminated..

 

[vitez]

You pay peanuts you get monkeys?

Some businesses can be really short sighted as it costs money to train someone: pay a better wage and get a better quality of worker. But then the customer complaints about the price. OTOH a guy's got to start somewhere. Getting rained on with old oil for lousy wages may just be incentive enough to stay in school.......

 

[Stewie]

Wrong section.