My daughter took her Camry to Ford fastlane...

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Double +1 on being taken advantage of. My daughter stopped at a Valvoline oil change place with her 2004 Grad Prix 3.1. She was smart enough to ask price......$85.00. Why?.....Because the 3.1 was a special engine and took full synthetic oil. Lucky she told them to hang on and called me. I told her come on home and Pop will change the oil. I asked why she stopped in the first place? "I didn't want to bother you". God (and us) LOVE her, but let Dad change the oil.....
 
Originally Posted By: AlienBug
Seriously. They probably made $15. Some racket they got there.


That isn't the point..the point is that the customer shouldn't have to be a BITOG'er to expect the shop to provide a
suitable product for the job...This Camry does not NEED a
FULL sythetic oil. Period. Motorcraft has a 0w20 syn blend that I'm positive that they had on hand, yet they sold this women something else...BECAUSE SHE WOULDN'T KNOW ANY BETTER. $tealership!
33.gif


Sure they might not have made that much. (I think they made $35+ on that change too. )
crackmeup2.gif
lol.gif


Point is the industry cries and whines about their rep, yet they keep proving the terrible reputation is perfectly deserved when they do things like this.
 
Originally Posted By: dparm
I don't think $75 is that unreasonable. You're paying for the quick in-and-out convenience.


Agreed. I used to pay $55 bucks for PP and Pennzoil branded filter at Jiffy Lube. This was 10 years ago, so I believe the $75. Mine took 4.5 quarts as well.
 
Originally Posted By: antiqueshell
Originally Posted By: Bandito440
That's about average for a synthetic oil change as far as I've seen. My ex was getting $80 syn changes st a Pennzoil branded quick oil change place.


The point is that the car did not NEED a synthetic oil at all.

As long as the spec was correct it would be just fine...
but instead they saw an opportunity to rip off a customer
who was a woman because she wouldn't know any better.
$tealership!
31.gif



.....OK then
Spec me something that meets Toyota's spec
Is a 0w-20, and isn't a synthetic or a blend
 
Originally Posted By: antiqueshell
Originally Posted By: AlienBug
Seriously. They probably made $15. Some racket they got there.


That isn't the point..the point is that the customer shouldn't have to be a BITOG'er to expect the shop to provide a
suitable product for the job...This Camry does not NEED a
FULL sythetic oil. Period. Motorcraft has a 0w20 syn blend that I'm positive that they had on hand, yet they sold this women something else...BECAUSE SHE WOULDN'T KNOW ANY BETTER. $tealership!
33.gif


Sure they might not have made that much. (I think they made $35+ on that change too. )
crackmeup2.gif
lol.gif


Point is the industry cries and whines about their rep, yet they keep proving the terrible reputation is perfectly deserved when they do things like this.


Unless I missed it, I don't think the OP said that the dealer claimed that the car needed synthetic, only that it needed 0W20.

I don't know Fords well, but do none of them specify 0W20? If they really didn't have any 0W20 except the M1 EP, I think the garage did exactly what they should have, and it was her choice to pay what they charged.

OTOH, if they had a cheaper Motorcraft 0W20 laying around, maybe they saw an easy target with the M1 EP upcharge like you said, then that's not cool. And if they used the false information that the Camry needed a full synthetic, then shame on them.
 
again if it was mobil and how you going to run extended oil on a 5000 max filter i bet its bulk and they where like she will never know the difference !!!!!
 
Originally Posted By: michaelluscher


.....OK then
Spec me something that meets Toyota's spec
Is a 0w-20, and isn't a synthetic or a blend


There isn't a 0w20 conventional that I know of that is widely available in the US, but I didn't say that. There IS a
Motorcraft 0w20 syn blend that would have been on hand at the dealer that would have ended up costing the customer at least 15$ less.

Again, the $tealer shouldn't by taking advantage of customers,
IF they don't want to be called $tealerships.
 
Wow, lots of accusations flying around. There is no proof that they didn't use M1 EP, nor was that a question in the OP.

Don't let that stop you guys from speculating that she was violated with bulk dino oil, though.
 
I watched a recent oil change at a local Jiffy Lube...bays were wide open, nice day...

A car rolled in, and it took 5 minutes to change the oil... 5 minutes.

I asked how much for a " regular" conventional oil change, and was quoted $ 59.00 CDN.

Synthetic was $ 89.00...

For comparison purposes, i checked some prices...

PYB, all grades, on sale for $ 16.00. A NAPA silver filter, $ 8.00... so

= $ 24.00

Do it yourself, save $ 35.00... and avoid all the upsells like fuel system clean, rad flush etc., + gorilla tightened drain plug.

For synthetic...

M1 currently on sale for $ 33.00 cdn , Fram Ultra $ 9.99... so..

= $ 43.00

DIY, and save over $ 46.00...!!

Granted, there are usually coupons and promotions that lower the Quik Lube price somewhat, but the difference between doing it yourself, or paying them, is more than most people realize...!

Oh, I recently inquired about the shop rate at a local Honda dealer...

$$$$$$. 148.50 per hour. $$$$$

Plus the dreaded 10% " SHOP SUPPLIES " add on. The guy who invented that one was brilliant.... I hate him... but still brilliant...!

How are shop rates elsewhere...?
 
Sure that's plenty, but looking at the big picture, compare the overhead compared to your driveway and time. Gotta do a lot of oil changes just to pay for insurance.
 
'shell, not everything is a conspiracy.
If the dealer service department in question had had Motorcraft 0W-20 on hand, they would have used it.
If they had then charged her that same $75.00, they still wouldn't have made a killing.
Remember that this car also requires an oil filter that no Ford store would have on hand, so it had to be ordered in and delivered as well.
I don't know what year Camry the car was, since the OP didn't tell us, but recent vintage ones do call for a 0W-20 grade and M1 0W-20 is widely available so is often the default choice.
No Ford dealer service manager would think to call a local Toyota store for a delivery of TGMO and a Toy OEM filter, which wouldn't have been any cheaper anyway.
If you want a lesson in reality, call a few Toyota dealers and ask their price for an oil change on a Camry for which a 0W-20 grade oil is recommended.
Bet they wouldn't be much cheaper, if at all.
I do not and never have worked for a dealership, so I have no dog in that fight.
 
Originally Posted By: Traction
Sure that's plenty, but looking at the big picture, compare the overhead compared to your driveway and time. Gotta do a lot of oil changes just to pay for insurance.



Yeah so because the shop has higher overhead they rip off or take advantage of the customers? LOL

I have a thought....why not make the prices more competitive at the $tealerships so that they bring in a bigger volume of
cash customers? Now that is a innovative idea.
smirk.gif
crazy.gif


So I say sleazy $tealerships deserve that [censored] reputation among consumers that is well deserved.

I'm sure that the Ford QuickLane DID have a 0w20 synthetic blend on hand because the program is NOT limited to servicing only Ford vehicles, on the contrary they advertise that the program is designed to bring in business from other makes as well, this kind of info is found from trade publications like Automotive News.

No way do I believe that they don't stock a 0w20 blend taking those factors into the equation.
 
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Originally Posted By: jdelk69
For an oil change and it cost her about $75 plus. They told her that her Camry uses only Ow20 and that they used Mobil 1 extended performance. I told her that she could use 5w20 and for her to buy the oil and filter at Wally World and I'll do it for her! That's just crazy on the price.


One poster on bitog here said he owns an oil-change shop in Mexico where SOPUS doesn't trust oil change shops there to actually dispense quality SOPUS oil (Pennzoil, Shell, etc.), instead its popular to buy cheaper stuff and keep the SOPUS signs up! At first I thought, oh well, the problems in a 3rd world country, but, really, it happens all the time in the U.S. too. I wouldn't trust an oil change place to actually put in Mobil 1 0w-20 unless I watched them pour the quart bottles in..... Sometimes an oil change place that is supposed to use 0w-20 (like new-ish GM iron) just put in 5w-30 bulk, as in GM dealerships that still don't stock much 0w-20 and figure nobody is gonna know the diff if they just put in 5w-30 dexos1 oil, and I agree, in that case it won't matter much, both are dexos1.
 
The quick lube place I checked out uses synthetic from 1 quart bottles only, and opens them in front of you... no wondering if they "REALLY" used synthetic.

Wonder if that was reactionary, or pro-active on their part...?
 
Originally Posted By: geeman789

Oh, I recently inquired about the shop rate at a local Honda dealer...

$$$$$$. 148.50 per hour. $$$$$

Plus the dreaded 10% " SHOP SUPPLIES " add on. The guy who invented that one was brilliant.... I hate him... but still brilliant...!

How are shop rates elsewhere...?

Same in middle America, Colorado. .... BMW service depts. ask for 1st-born male too.
 
Originally Posted By: fdcg27


'shell, not everything is a conspiracy.

I don't know what year Camry the car was, since the OP didn't tell us, but recent vintage ones do call for a 0W-20 grade and M1 0W-20 is widely available so is often the default choice.

No Ford dealer service manager would think to call a local Toyota store for a delivery of TGMO and a Toy OEM filter, which wouldn't have been any cheaper anyway.

If you want a lesson in reality, call a few Toyota dealers and ask their price for an oil change on a Camry for which a 0W-20 grade oil is recommended.
Bet they wouldn't be much cheaper, if at all.


Unfortunately, too much internet arrogance and paranoia and know-it-all responses from people with no experience with Toyota, let alone with Camry's specs...

Yes, 0w-20 synthetic is spec'd for more recent Camrys (with the 2.5L engine), and Toyota's standard charge is $65 for syn OC...though coupons are always available at dealers' websites offering discounts...typically $10 less for syn....they will, however, often change the oil/filter you bring to them for $20.
 
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Quoted HONDA dealer is freakin HUGE... gotta be 30 service bays, plus a giant showroom , and restaurant, and , yes, a spa, plus insurance office etc. Not to mention the hundreds of cars in inventory...

Do I the customer, and a HONDA CUSTOMER at that, really need all the fluff... ?

no wonder the shop rates are what they are...! Gotta pay for some SERIOUS overhead...!
 
Originally Posted By: FetchFar
Sometimes an oil change place that is supposed to use 0w-20 (like new-ish GM iron) just put in 5w-30 bulk, as in GM dealerships that still don't stock much 0w-20 and figure nobody is gonna know the diff if they just put in 5w-30 dexos1 oil, and I agree, in that case it won't matter much, both are dexos1.


Sure it doesn't matter much, except that the customer is paying a pretty significant premium for that synthetic product, and as far as the effect between syn and some lesser product it may or may not make a difference in the performance of the vehicle it is put in, especially if you are running longer distances between changes it could have a serious detrimental effect on the engine itself.

I'd say fraud is a very serious crime.
 
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